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kanukolanusindhuja's avatar
kanukolanusindhuja
Copper Contributor
May 06, 2020

Android App not listing in Company portal app on samsung device

I have uploaded a managed google play private app to my intunes account and added to the android device which is enrolled using the same account. I get the status in portal that waiting for install status. 

But the app is not shown in portal app on the device. None of the apps are shown in portal app of the device. 

Can you please help me through what has to be done to show the apps. 

I tried using android work profile and also play store intunes portal.Any help will be appreciated as i am blocked with the process.

 

Thanks

Sindhu

Android
Intune
Mobile Device Management (MDM)
  • Moe_Kinani's avatar
    Moe_Kinani
    Bronze Contributor
    May 07, 2020

    HI kanukolanusindhuja,

     

    Could you double check the settings below:

     

    Managed Phones-

    1. In your Tenant Administration section->Connector and tokens->Manage Google Play Store-> The status should say Success.

     

    2. Open the Store and add the app you need and hit sync, which makes it appear under Apps with "Managed Google Play Stop app"-> Then you can make it Required ->User will get prompted to install and also available in the Portal app.

     

    Unmanaged Phones-

     

    You need to add the app from Apps->Android-> Android Store app-> fill the required fields and assign it. This way the apps will be available for users in "Portal". 

     

    Hope this helps!

    Moe

    • kanukolanusindhuja's avatar
      kanukolanusindhuja
      Copper Contributor
      May 07, 2020

      Hi Moe_Kinani ,

      Thanks for the reply. I followed the steps you mentioned. The status shows waiting for install status and the company portal app in android device has no applications. I tried re enrolling the device and killing and launching portal. it didnt work.

      My app is Managed google play private store app.

       

      Thanks

      Sindhu

    • Moe_Kinani's avatar
      Moe_Kinani
      Bronze Contributor
      May 07, 2020
      Are the apps assigned “Managed Google Apps/ Android Apps” to the users? You need to have them available so they show up in the portal.
      • kanukolanusindhuja's avatar
        kanukolanusindhuja
        Copper Contributor
        May 08, 2020

        Moe_Kinani  Yes they are assigned to all users and all devices. I am using company portal app in android device. Is it the same app or should i use any different application?

        The status is Waiting for install. There is no change.

    • kanukolanusindhuja's avatar
      kanukolanusindhuja
      Copper Contributor
      Oct 06, 2020

      Marcus_Messmer 

       

      Yes

       To list the applications in the device we need to have respective licence for Intunes

      Intune EMS E3 or E5 is the licence needed. Once you add this licence to user account you will be able to see the apps listed. I have checked with microsoft support team. Now my issue is resolved. Hope this helps you.

      • Morsey's avatar
        Morsey
        Copper Contributor
        Jun 15, 2023

        kanukolanusindhuja

         

        Im trying to gtives users access to  Manage Google Play store apps and do they need to access this from Itune company portal app or work profile on device.

         

        I can see Outlook for example under apps - Android - Microsoft is showing  zero total  and available licences

         

        Thanks

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