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kanukolanusindhuja's avatar
kanukolanusindhuja
Copper Contributor
May 06, 2020

Android App not listing in Company portal app on samsung device

I have uploaded a managed google play private app to my intunes account and added to the android device which is enrolled using the same account. I get the status in portal that waiting for install s...
Android
Intune
Mobile Device Management (MDM)
Moe_Kinani's avatar
Moe_Kinani
Bronze Contributor
May 07, 2020

HI kanukolanusindhuja,

 

Could you double check the settings below:

 

Managed Phones-

1. In your Tenant Administration section->Connector and tokens->Manage Google Play Store-> The status should say Success.

 

2. Open the Store and add the app you need and hit sync, which makes it appear under Apps with "Managed Google Play Stop app"-> Then you can make it Required ->User will get prompted to install and also available in the Portal app.

 

Unmanaged Phones-

 

You need to add the app from Apps->Android-> Android Store app-> fill the required fields and assign it. This way the apps will be available for users in "Portal". 

 

Hope this helps!

Moe

  • Moe_Kinani's avatar
    Moe_Kinani
    Bronze Contributor
    May 07, 2020
    Are the apps assigned “Managed Google Apps/ Android Apps” to the users? You need to have them available so they show up in the portal.
    • kanukolanusindhuja's avatar
      kanukolanusindhuja
      Copper Contributor
      May 08, 2020

      Moe_Kinani  Yes they are assigned to all users and all devices. I am using company portal app in android device. Is it the same app or should i use any different application?

      The status is Waiting for install. There is no change.

      • Jordane_Crosse's avatar
        Jordane_Crosse
        Copper Contributor
        Sep 21, 2020

        Hello kanukolanusindhuja ,

         

        Did you find any solution to your issue ?

        I guess I'm in a same situation and I try to think about compliance policy but from this point all is ok.

        All settings done in this policy were properly apply and the device retrieve a compliant status very quickly.

        Unfortunatly all apps that are available were not displayed in Company Portal while those were required are installed in background.

         

        Thanks in advance.

        Jordane.

  • kanukolanusindhuja's avatar
    kanukolanusindhuja
    Copper Contributor
    May 07, 2020

    Hi Moe_Kinani ,

    Thanks for the reply. I followed the steps you mentioned. The status shows waiting for install status and the company portal app in android device has no applications. I tried re enrolling the device and killing and launching portal. it didnt work.

    My app is Managed google play private store app.

     

    Thanks

    Sindhu

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