Forum Discussion
Android App not listing in Company portal app on samsung device
Could you double check the settings below:
Managed Phones-
1. In your Tenant Administration section->Connector and tokens->Manage Google Play Store-> The status should say Success.
2. Open the Store and add the app you need and hit sync, which makes it appear under Apps with "Managed Google Play Stop app"-> Then you can make it Required ->User will get prompted to install and also available in the Portal app.
Unmanaged Phones-
You need to add the app from Apps->Android-> Android Store app-> fill the required fields and assign it. This way the apps will be available for users in "Portal".
Hope this helps!
Moe
- Moe_KinaniMay 07, 2020Bronze ContributorAre the apps assigned “Managed Google Apps/ Android Apps” to the users? You need to have them available so they show up in the portal.
- kanukolanusindhujaMay 08, 2020Copper Contributor
Moe_Kinani Yes they are assigned to all users and all devices. I am using company portal app in android device. Is it the same app or should i use any different application?
The status is Waiting for install. There is no change.
- Jordane_CrosseSep 21, 2020Copper Contributor
Hello kanukolanusindhuja ,
Did you find any solution to your issue ?
I guess I'm in a same situation and I try to think about compliance policy but from this point all is ok.
All settings done in this policy were properly apply and the device retrieve a compliant status very quickly.
Unfortunatly all apps that are available were not displayed in Company Portal while those were required are installed in background.
Thanks in advance.
Jordane.
- kanukolanusindhujaMay 07, 2020Copper Contributor
Hi Moe_Kinani ,
Thanks for the reply. I followed the steps you mentioned. The status shows waiting for install status and the company portal app in android device has no applications. I tried re enrolling the device and killing and launching portal. it didnt work.
My app is Managed google play private store app.
Thanks
Sindhu