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serfk's avatar
serfk
Copper Contributor
Mar 04, 2019

Will Forms Pro replace Voice of the Customer for Dynamics 365?

Hey,

the question is basically in the topic already.

Will Forms Pro relpace Voice of the Customer for Dynamics 365 or is it just ment as a seperate tool?

 

Thanks for any insights!

microsoft forms
  • Welly Lee's avatar
    Welly Lee
    Mar 05, 2019

    We are investing to build Microsoft Forms Pro as a simple but comprehensive enterprise survey solution. VoC is a separate survey solution currently available to Dynamics 365 customers. New and existing Dynamics 365 customers with applicable licenses can continue using VoC, as well as sign up for the Forms Pro public preview to evaluate. We encourage customers to start creating new survey using Forms Pro and let us know your feedback. 

  • Welly Lee's avatar
    Welly Lee
    Icon for Microsoft rankMicrosoft
    Mar 05, 2019

    We are investing to build Microsoft Forms Pro as a simple but comprehensive enterprise survey solution. VoC is a separate survey solution currently available to Dynamics 365 customers. New and existing Dynamics 365 customers with applicable licenses can continue using VoC, as well as sign up for the Forms Pro public preview to evaluate. We encourage customers to start creating new survey using Forms Pro and let us know your feedback. 

    • serfk's avatar
      serfk
      Copper Contributor
      Mar 05, 2019

      Alright sounds good.

      We are just starting doing extensive user research and do not want to chose an outdated tool.

      Excited to see how Forms Pro will connect answer results and customer satisfaction to Dynamics Accounts and looking forward to the Public Preview.

       

      As we have never taken part in a public preview - do we need to register beforehand and can we start using it already in production when it becomes public preview?

       

      Thanks!

      • Welly Lee's avatar
        Welly Lee
        Icon for Microsoft rankMicrosoft
        May 07, 2019

        serfk Forms Pro is in public preview and we have customers using Forms Pro for production roll out. I encourage you to try, test thoroughly and report to use any issue and share your feedback. 

  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Mar 05, 2019

    Hi serfk 

     

    In my understanding, it's a seperate tool that can leverage off of Dynamics 365 but is not intended to replace any functionality in that product.

     

    "Forms Pro is a simple, yet comprehensive enterprise survey solution for businesses to capture and analyze feedback to improve how they engage across their business. With Forms Pro, you can get actionable feedback from customers in real-time at every stage of their journey, improve organizational health with real-time feedback, build the products customers want, and leverage the data and tools you already use from Dynamics 365, Common Data Services (CDS) and Power Platform. Forms Pro will adhere to the compliance, security, and privacy levels you've come to expect from Forms and other Office 365 apps. Companies can collect information without users having to go to non-secure solutions, and there isn't a need to build and maintain custom surveying tools."

     

    Here's a ZDNET article about it. 

    https://www.zdnet.com/article/microsoft-is-readying-a-pro-version-of-its-forms-survey-product/

     

    Hope that helps!

     

    Cheers

    Damien

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