Forum Discussion
Will Forms Pro replace Voice of the Customer for Dynamics 365?
We are investing to build Microsoft Forms Pro as a simple but comprehensive enterprise survey solution. VoC is a separate survey solution currently available to Dynamics 365 customers. New and existing Dynamics 365 customers with applicable licenses can continue using VoC, as well as sign up for the Forms Pro public preview to evaluate. We encourage customers to start creating new survey using Forms Pro and let us know your feedback.
Hi serfk
In my understanding, it's a seperate tool that can leverage off of Dynamics 365 but is not intended to replace any functionality in that product.
"Forms Pro is a simple, yet comprehensive enterprise survey solution for businesses to capture and analyze feedback to improve how they engage across their business. With Forms Pro, you can get actionable feedback from customers in real-time at every stage of their journey, improve organizational health with real-time feedback, build the products customers want, and leverage the data and tools you already use from Dynamics 365, Common Data Services (CDS) and Power Platform. Forms Pro will adhere to the compliance, security, and privacy levels you've come to expect from Forms and other Office 365 apps. Companies can collect information without users having to go to non-secure solutions, and there isn't a need to build and maintain custom surveying tools."
Here's a ZDNET article about it.
https://www.zdnet.com/article/microsoft-is-readying-a-pro-version-of-its-forms-survey-product/
Hope that helps!
Cheers
Damien
