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serfk's avatar
serfk
Copper Contributor
Mar 04, 2019
Solved

Will Forms Pro replace Voice of the Customer for Dynamics 365?

Hey, the question is basically in the topic already. Will Forms Pro relpace Voice of the Customer for Dynamics 365 or is it just ment as a seperate tool?   Thanks for any insights!
microsoft forms
  • Welly Lee's avatar
    Welly Lee
    Mar 05, 2019

    We are investing to build Microsoft Forms Pro as a simple but comprehensive enterprise survey solution. VoC is a separate survey solution currently available to Dynamics 365 customers. New and existing Dynamics 365 customers with applicable licenses can continue using VoC, as well as sign up for the Forms Pro public preview to evaluate. We encourage customers to start creating new survey using Forms Pro and let us know your feedback. 

Welly Lee's avatar
Welly Lee
Former Employee
Mar 05, 2019

We are investing to build Microsoft Forms Pro as a simple but comprehensive enterprise survey solution. VoC is a separate survey solution currently available to Dynamics 365 customers. New and existing Dynamics 365 customers with applicable licenses can continue using VoC, as well as sign up for the Forms Pro public preview to evaluate. We encourage customers to start creating new survey using Forms Pro and let us know your feedback. 

  • serfk's avatar
    serfk
    Copper Contributor
    Mar 05, 2019

    Alright sounds good.

    We are just starting doing extensive user research and do not want to chose an outdated tool.

    Excited to see how Forms Pro will connect answer results and customer satisfaction to Dynamics Accounts and looking forward to the Public Preview.

     

    As we have never taken part in a public preview - do we need to register beforehand and can we start using it already in production when it becomes public preview?

     

    Thanks!

    • Welly Lee's avatar
      Welly Lee
      Former Employee
      May 07, 2019

      serfk Forms Pro is in public preview and we have customers using Forms Pro for production roll out. I encourage you to try, test thoroughly and report to use any issue and share your feedback. 

      • serfk's avatar
        serfk
        Copper Contributor
        May 07, 2019

        Welly Lee 

        I just tested a little.

         

        Questions:

        I created a survey and sent it via Forms Pro to a Contact from Dynamics 365.

        The survey was answered.


        I can see the Survey Answer in Dynamics 365:

        1) It has troubles using characters like öäü.

         

        2) 

         

        The regarding field is empty. So it seems I cannot connect this survey response to an Account / Contact in Dynamics 365? Because I send out the Survey via E-Mail selecting a Dynamics 365 Contact, I would assume that the response should be connected to this Contact. 

        Sales People should see which Surveys Accounts / Contacts have conducted so I need a link between the reponse and the Regarding field.

         

         

        3) The default Icons could maybe be copied from Voice of the Customer when Adding the Entities in the sitemap.

        Thank you for your help. Looking forward to get this into production aswell.

         

        Best,

        Sönke

         

         

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