Forum Discussion
Failed to upload your file MS Forms
Hi,
one hour ago i was able to upload files in my form, now i receive the following message:
Tried different types of files in different browsers, won't help.
Dear Colleagues:
I've create a video to help solving this error. You can access it in https://youtu.be/B2hJP-1yCyI
Although it is in Portuguese, you can add the subtitles. Please check if it solves your problem and send me your feedback.
Also you can check other videos in https://bit.ly/2XQTCkqBest regards
Dear Djarano
This generally happens when the file location (i.e. OneDrive folder) is either deleted or inaccessible for any reason.
As a workaround, I would suggest to following these steps might help:
- Save all responses of your existing Form ABC (example in this case)
- Create a Copy of the Form ABC (this automatically recreates the OneDrive folder at backend)
- Step 2 creates a new Form named Form ABC (2)
- Delete the Form ABC
- Rename Form ABC (2) as Form ABC
- Share its new link (the url) and try uploading the file
I tried and it worked for me. Let me know, if this works for you.
Stay Inside, Stay Safe..!!
JS
- Good solution.
In my situation, a previously deleted user that was recreate was the only one unable to upload files. The error message was: Access denied. You do not have permission to perform this action or access this resource
To resolve it, microsoft sent me the solution and it worked perfectly to resolve the issue:
- Sign into Office.com with the account of the user that shared the Microsoft form.
- Click on OneDrive from the App launcher.
- Select Return to classic OneDrive.
- Click on Settings >> Select Show Ribbon >> Click on Library
- From Library ribbon, Select Library settings.
- Select permissions for this document library.
- Modify the URL by adding /_layouts/15/people.aspx/membershipGroupId=0
- Select the user and Click on Actions >> Select Delete user from site collection.
- Then, the respondent / user will be able to upload files on the Microsoft form.
Have a great day you all!!
... from ms support:
This generally happens when the file location (i.e. OneDrive folder) is either deleted or inaccessible for any reason.
As a workaround, I would suggest to following these steps might help:
Save all responses of your existing Form ABC (example in this case) Create a Copy of the Form ABC (this automatically recreates the OneDrive folder at backend) Step 2 creates a new Form named Form ABC (2) Delete the Form ABC Rename Form ABC (2) as Form ABC Share its new link (the url) and try uploading the file
I tried and it worked for me. Let me know, if this works for you.
- That's my post on answers.microsoft.com.
Thanks for resharing here
Djarano I found the solution in this video: https://www.youtube.com/watch?v=B2hJP-1yCyI&feature=youtu.be
Summary: Go to MS Forms-> Group Forms -> Select Team -> Your Quiz Form -> Delete and regenerate the file upload question.
- I was getting "...not enough storage space available" error when trying to upload. The upload folder was there in OneDrive, but I think it didn't have the right permissions (long story). Just removing and re-adding the file upload question recreated the folder and allowed uploads.
Also, the name of the folder seems to always be "Question", as that's what's in as default before you can set your own question text.
FabioO365GoD this is enabled, but that means from my perpective that you are able to upload only 1 file at the time during the time that your are filling the form. Am i right?
I tried to upload only 1 file, but get the same message.
Still getting the same error
yes you are able to upload one file at a time!
Check the size of the file you are uploading, Single file size limit: 10MB
Thanks
Hi jazfuente
i think i figured out. When you create an upload question, the file will be stored on OneDrive or SharePoint (for Group forms). When you test the form with example files, they will be stored in a specific folder (Apps/Microsoft Forms).
If you delete one of the above folders, there is no storage location anymore and you can't fix that afterwards. So that was hopefully the issue for me.
If you want to clean all the example upload you did (for testing), just delete the items itself but don't delete the whole folder where they are stored.
Check if this works for you.
I have the same problem ... and of course I don't delete the corresponding folder in OneDrive ... access changes don't work either. Team members cannot upload files: Error Message: "Failed to Upload your file" lg Gerhard
- https://youtu.be/cLQGJGPZRyo
I resolved it please check the video - Hi. I hope you are doing well. I am also having the same problem. I wanted to ask if you managed to upload your documents, if so, please let me know how? Thank you
Had the same issue, wasn't willing to recreate the upload field. TL;DR click on the copy button for the send and collect responses link. It seems to set up the permissions that grant access (as long as they have not been fully removed in sharepoint).
Had the same issue, looks like when an upload field is added a new folder ([SharePoint]/Shared Documents/Apps/Microsoft Forms/[name of form or 'Untitled', will have a 'star' on the right corner of the folder name to denote the folder being new]/[name of question or 'Question'] with a SharePoint group with the handy (but system only generated permission of 'Submit Files').
Then when you land on the form (it controlling access re your sharing preference) it adds the user to both the SharePoint as a user but also too the 'Submits Files' permission group for the folder in question.
The thinking being that some kind of disconnection happens between the form and the SharePoint so a user doesn't get added to the 'Submits Files' permission group. The act of copying the link seems like it might be a trigger for setting that up.
To check if a form upload is still usable right click and manage access on the folder that collects the files then look for the form exclusive sharing link for adding files.
To see the permission groups continue by clicking advanced, then show users. This will give you a few groups, look for the one with 'Submits Files'. Then click on the name to view. You can't add users to this group but anyone who is listed should be able to use the form correctly. Using the 'Check Permissions' and looking up a user will list what they can do in the folder.
