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Djarano's avatar
Djarano
Copper Contributor
Mar 04, 2020

Failed to upload your file MS Forms

Hi,   one hour ago i was able to upload files in my form, now i receive the following message:            Tried different types of files in different browsers, won't help.  
microsoft forms
jeet21's avatar
jeet21
Copper Contributor
Apr 24, 2020

Dear Djarano 

This generally happens when the file location (i.e. OneDrive folder) is either deleted or inaccessible for any reason.

As a workaround, I would suggest to following these steps might help:

  1. Save all responses of your existing Form ABC (example in this case)
  2. Create a Copy of the Form ABC (this automatically recreates the OneDrive folder at backend)
  3. Step 2 creates a new Form named Form ABC (2)
  4. Delete the Form ABC
  5. Rename Form ABC (2) as Form ABC
  6. Share its new link (the url) and try uploading the file

I tried and it worked for me. Let me know, if this works for you.

 

Stay Inside, Stay Safe..!!

JS

Rebecka_Isaksson's avatar
Rebecka_Isaksson
Copper Contributor
Feb 12, 2024

jeet21 
Thanks! I had the same issue trying to set up a form for a customer hosting a sustainability award across multiple companies (different domains, not all on M365 tenants).

I was able to fix the issue as long as I was logged into my account on their tenant, by clearing the form cache (all responses) and starting over with a clear form, using the "only people within the org XYZ can respond". However, when switching back to "Anyone can respond" and sending an invitation to complete the form to my own domain account (which is already a Guest in my customer's Entra ID), I got the same error again. 

Is there a known issue with forms that (for some reason) won't allow file iploads for guest accounts, even Guests that have accounts in an organisations Entra ID?

Any and all ideas would be appreciated!

Thanks!
Rebecka 

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