Bookings not sending calendar invites to staff

Question

Hello,&nbsp;When a customer books an appointment, staff gets the email about the booking but no calendar invites are sent. This is leading to no event showing up on staff's calendar.&nbsp;&nbsp;About 2 weeks ago, this used to work where Bookings used to send two emails, one about appointment confirmation and a second about the calendar invite for the appointment. But the calendar invite is not coming anymore.&nbsp;&nbsp;

amberash · Answer

I'm having the same problem as of 12-28, but we're in a pure M365 environment... the calendar invite isn't sending to our exchange online environment at all; no trace in calendar, inbox, or instance logs.

babu_alagarsamy · Answer

rohanuw&nbsp;the staff invite is auto accepted and it generally shows up in the staff calendar directly and you can see this in the deleted items folder as well.&nbsp;
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If you can't see it in staff's calendar, can you please check if it is showing up in the "Deleted Items" folder in staff's mailbox?
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And can you please confirm if you are checking staff's Outlook (personal) calendar or in Bookings admin calendar? Is it not showing up in both the places?
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Can you please share your Bookings page URL over DM to me?
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rohanuw · Answer

Babu_Alagarsamy&nbsp;&nbsp;Bookings Page URLhttps://outlook.office365.com/owa/calendar/email address removed for privacy reasons/bookings/ClarificationBefore, when an appointment was made, the following happened:- Two emails received on my Gmail- One to confirm- Second with meeting link (Google / Gmail detected this and created an entry on my Google Calendar automatically) - THIS IS NOT HAPPENING ANYMOREI understand if this is a Google issue, but why is this happening all of a sudden?&nbsp;Also, would appreciate any guidance on syncing Bookings calendar of each staff to their Google Calendars.

thom_tom · Answer

I have the same problem. This seems to have only occurred in the last week or so. There seems to be an error in creating the .ICS file. I asked the following question on this discussion forum:

https://techcommunity.microsoft.com/t5/exchange/outlook-invites-not-visible-in-google-calendar-gmail/m-p/4007536

babu_alagarsamy · Answer

Thom_Tom&nbsp;are you seeing this only for the appointments created from Bookings or for regular calendar invites sent from Outlook as well?
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Can you please DM me your Bookings page URL?

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Bookings not sending calendar invites to staff

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