Forum Discussion
Bookings not sending calendar invites to staff
Hello, When a customer books an appointment, staff gets the email about the booking but no calendar invites are sent. This is leading to no event showing up on staff's calendar. About 2 week...
Babu_Alagarsamy
Microsoft
Microsoftrohanuw the staff invite is auto accepted and it generally shows up in the staff calendar directly and you can see this in the deleted items folder as well.
If you can't see it in staff's calendar, can you please check if it is showing up in the "Deleted Items" folder in staff's mailbox?
And can you please confirm if you are checking staff's Outlook (personal) calendar or in Bookings admin calendar? Is it not showing up in both the places?
Can you please share your Bookings page URL over DM to me?
Bookings Page URL
https://outlook.office365.com/owa/calendar/email address removed for privacy reasons/bookings/
Clarification
Before, when an appointment was made, the following happened:
- Two emails received on my Gmail
- One to confirm
- Second with meeting link (Google / Gmail detected this and created an entry on my Google Calendar automatically) - THIS IS NOT HAPPENING ANYMORE
I understand if this is a Google issue, but why is this happening all of a sudden?
Also, would appreciate any guidance on syncing Bookings calendar of each staff to their Google Calendars.
- I have the same problem. This seems to have only occurred in the last week or so. There seems to be an error in creating the .ICS file. I asked the following question on this discussion forum:
https://techcommunity.microsoft.com/t5/exchange/outlook-invites-not-visible-in-google-calendar-gmail/m-p/4007536- Babu_Alagarsamy
Thom_Tom are you seeing this only for the appointments created from Bookings or for regular calendar invites sent from Outlook as well?
Can you please DM me your Bookings page URL?
