Forum Discussion

Copper Contributor

Dec 12, 2023

Bookings not sending calendar invites to staff

Hello, When a customer books an appointment, staff gets the email about the booking but no calendar invites are sent. This is leading to no event showing up on staff's calendar. About 2 week...

Copper Contributor

Dec 13, 2023

Babu_Alagarsamy

Bookings Page URL
https://outlook.office365.com/owa/calendar/email address removed for privacy reasons/bookings/

Clarification
Before, when an appointment was made, the following happened:

- Two emails received on my Gmail

- One to confirm

- Second with meeting link (Google / Gmail detected this and created an entry on my Google Calendar automatically) - THIS IS NOT HAPPENING ANYMORE

I understand if this is a Google issue, but why is this happening all of a sudden?

Also, would appreciate any guidance on syncing Bookings calendar of each staff to their Google Calendars.

Thom_Tom

Copper Contributor

Dec 13, 2023

I have the same problem. This seems to have only occurred in the last week or so. There seems to be an error in creating the .ICS file. I asked the following question on this discussion forum:

https://techcommunity.microsoft.com/t5/exchange/outlook-invites-not-visible-in-google-calendar-gmail/m-p/4007536

Babu_Alagarsamy
Microsoft
Dec 13, 2023
Thom_Tom are you seeing this only for the appointments created from Bookings or for regular calendar invites sent from Outlook as well?

Can you please DM me your Bookings page URL?