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Ollie's avatar
Ollie
Brass Contributor
Nov 13, 2017

Why is manager getting this email.. "FW: Final Notice: Joe Blogg's OneDrive for Business contents"

Hi,

 

We have office 365 accounts which in which our identity is synced from our AD. Just as this account I'm posting from is.

My managers manager got the email below. Any ideas why?

 

admin
office 365
onedrive
  • Cian Allner's avatar
    Cian Allner
    Silver Contributor
    Nov 13, 2017

    Usually, these emails are sent when a user account was deactivated/deleted/licence unassigned and their manager gets notified with an opportunity to save their files before they are deleted. 

     

    Ollie This has more details - OneDrive for Business retention and deletion including:

     

    If the Manager field is populated for the deleted account, the manager will receive an email message that states that the site will be removed after the retention period expires, and that access to the site is granted to the manager.

     

    Seven days before the retention period expires, a second email message will be sent to the manager or secondary owner that states that the site will be deleted in seven days.

     

    After seven days, the profile for the deleted account is deleted from the user profile service.

    • Eric Adler's avatar
      Eric Adler
      Steel Contributor
      Jul 18, 2019
      none of the above happened and we are seeing several managers receiving these.

      I thought the first email that was sent was the 30-day email?

      Any advice on troubleshooting why these accounts are sending out this email notification to their managers?
      • smitman34CFN's avatar
        smitman34CFN
        Copper Contributor
        May 18, 2020

        Eric Adler Any word as to why you got all the emails?

         

        I have a manager that received the 30 day email.  The employee was re-instated but they then received the 7 day deletion email warning?

         

         

    • Monir's avatar
      Monir
      Iron Contributor
      Jun 27, 2022

      For fyi - Per Microsoft, the notified email is only sent when an user acct is deleted and not disabling/blocking/unlicensing an user ..

      "The retention period for cleanup of OneDrive begins when a user account is deleted from Azure Active Directory. No other action will cause the cleanup process to occur, including blocking the user from signing in or removing the user's license."
      ref: https://docs.microsoft.com/en-us/onedrive/retention-and-deletion?redirectSourcePath=%252farticle%252fef883c48-332c-42f5-8aea-f0e2366c15f9

       

    • Mohamed Shamin's avatar
      Mohamed Shamin
      Copper Contributor
      Oct 19, 2018

      Hi,

       

      I have an Office 365 user who has been blocked for sign in and his manager gets the email notification stating the same as above BUT when I go to Office 365 Admin portal and checked his user account and found that OneDrive Business portal is not provisioned for the blocked user.

       

      If user has not being used or provisioned OneDrive, why does email notification sent to his manager? and is email trigger checking before sending these notification whether the user really have provisioned OneDrive site?

       

      Regards

      Shamin

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