Forum Discussion
Syncing Issues for specific users when Opening in the Desktop App
Hello Lclift61
I have had such issue with one colleague of mine, always the same Team and the same Excel Sheet and only that particular user. Opening the sheet in the desktop app resulted in showing an older version even though it said it´s up to date and changes are saved. Opening in Teams or Excel web app, revealed that there are newer changes and the desktop app was showing days/week old versions.There are several places to check now, and which I went through to solve it. In my case it was the first option, a pending upload which somehow got stuck.
1. Check if there any pending uploads in the "Upload Center" (little orange icon in the taskbar). Cancel them necessary.
2. Delete local cache files- \appdata\local\temp
- \appdata\local\microsoft\office\unsavedfiles
3. Delete server cache from registry
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet\Server Cache
Assuming you´re using current Office 365 installation and everything is updated.
Michael
EDIT: Office Upload Center has been removed, please see my reply below.
Hello Lclift61
I have had such issue with one colleague of mine, always the same Team and the same Excel Sheet and only that particular user. Opening the sheet in the desktop app resulted in showing an older version even though it said it´s up to date and changes are saved. Opening in Teams or Excel web app, revealed that there are newer changes and the desktop app was showing days/week old versions.
There are several places to check now, and which I went through to solve it. In my case it was the first option, a pending upload which somehow got stuck.
1. Check if there any pending uploads in the "Upload Center" (little orange icon in the taskbar). Cancel them necessary.
2. Delete local cache files
- \appdata\local\temp
- \appdata\local\microsoft\office\unsavedfiles
3. Delete server cache from registry
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet\Server Cache
Assuming you´re using current Office 365 installation and everything is updated.
Michael
EDIT: Office Upload Center has been removed, please see my reply below.
Tech_Mike Thanks so much. This sounds like exactly the same behavior. We'll definitely try what you've advised and mark response on the forum accordingly.
Hi Lclift61
Just like to see if your issue has been resolved. We have a user with the exactly same issue.
MJCalvin - Hi - I believe the solution marked as the answer above enabled us to resolve the problem at the time. We haven't had this issue occurring as much since then although members of my team are now supporting our users rather than myself. We've also supported our users to try to utilise Teams access to the sheets more when working concurrently as the Opening in the Desktop App seems to not be stable for multiple users and causes sync issues.
