Outlook Inbox not updating

• Disable Cached Exchange Mode: This option allows you to work offline with your emails, but it may cause sync problems if it’s enabled. To disable it, go to File > Account Settings > Account Settings. Select your Office 365 email account and click Change. Under Offline Settings, uncheck Use Cached Exchange Mode. Click Next and then restart Outlook.

• Manually Update Your Email Folders: Sometimes, Outlook may not sync your emails automatically. You can force the app to update your folders by clicking the Send/Receive All Folders button in the Send/Receive tab of the ribbon.

• Change Your Email Sorting Order: It’s possible that your emails are sorted in a way that the newest ones are not at the top of the list. You can change the sorting order by clicking the By Date option (or whatever it says) at the top of your email list. Choose Newest on top to see the most recent emails first.

• Repair Your Email Account in Outlook: If the above steps don’t work, you may need to repair your email account in Outlook. This will check and fix any issues with your account settings. To do this, go to File > Account Settings > Account Settings. Select your Office 365 email account and click Repair. Follow the instructions on the screen and then restart Outlook.

• Clear Your Outlook App Cache: Sometimes, the app cache may get corrupted and cause sync issues. You can clear the cache by deleting the Outlook folder in %localappdata%\Microsoft. To do this, press Windows + R to open the Run dialog box. Type %localappdata%\Microsoft and press Enter. Find the Outlook folder and delete it. Then, restart Outlook.

• Update Your Outlook App: Make sure you have the latest version of Outlook installed on your computer. You can check for updates by going to File > Office Account > Update Options > Update Now. If there are any updates available, install them and then restart Outlook.

• Repair Your Outlook App: If none of the above steps work, you may need to repair your Outlook app. This will fix any errors or issues with the app itself. To do this, go to Control Panel > Programs > Programs and Features. Find Microsoft Office 365 and right-click on it. Choose Change. Select Quick Repair or Online Repair and follow the instructions on the screen. Then, restart Outlook.

I hope this helps!

~Jesse