Forum Discussion
Outlook Inbox not updating
Hi, rntsn. There are a number of reasons why your Outlook Inbox may not be updating correctly. Here are some potential issues and their resolutions:
- Disable Cached Exchange Mode: This option allows you to work offline with your emails, but it may cause sync problems if it’s enabled. To disable it, go to File > Account Settings > Account Settings. Select your Office 365 email account and click Change. Under Offline Settings, uncheck Use Cached Exchange Mode. Click Next and then restart Outlook.
- Manually Update Your Email Folders: Sometimes, Outlook may not sync your emails automatically. You can force the app to update your folders by clicking the Send/Receive All Folders button in the Send/Receive tab of the ribbon.
- Change Your Email Sorting Order: It’s possible that your emails are sorted in a way that the newest ones are not at the top of the list. You can change the sorting order by clicking the By Date option (or whatever it says) at the top of your email list. Choose Newest on top to see the most recent emails first.
- Repair Your Email Account in Outlook: If the above steps don’t work, you may need to repair your email account in Outlook. This will check and fix any issues with your account settings. To do this, go to File > Account Settings > Account Settings. Select your Office 365 email account and click Repair. Follow the instructions on the screen and then restart Outlook.
- Clear Your Outlook App Cache: Sometimes, the app cache may get corrupted and cause sync issues. You can clear the cache by deleting the Outlook folder in %localappdata%\Microsoft. To do this, press Windows + R to open the Run dialog box. Type %localappdata%\Microsoft and press Enter. Find the Outlook folder and delete it. Then, restart Outlook.
- Update Your Outlook App: Make sure you have the latest version of Outlook installed on your computer. You can check for updates by going to File > Office Account > Update Options > Update Now. If there are any updates available, install them and then restart Outlook.
- Repair Your Outlook App: If none of the above steps work, you may need to repair your Outlook app. This will fix any errors or issues with the app itself. To do this, go to Control Panel > Programs > Programs and Features. Find Microsoft Office 365 and right-click on it. Choose Change. Select Quick Repair or Online Repair and follow the instructions on the screen. Then, restart Outlook.
I hope this helps!
~Jesse
Hi, rntsn. There are a number of reasons why your Outlook Inbox may not be updating correctly. Here are some potential issues and their resolutions:
- Disable Cached Exchange Mode: This option allows you to work offline with your emails, but it may cause sync problems if it’s enabled. To disable it, go to File > Account Settings > Account Settings. Select your Office 365 email account and click Change. Under Offline Settings, uncheck Use Cached Exchange Mode. Click Next and then restart Outlook.
- Manually Update Your Email Folders: Sometimes, Outlook may not sync your emails automatically. You can force the app to update your folders by clicking the Send/Receive All Folders button in the Send/Receive tab of the ribbon.
- Change Your Email Sorting Order: It’s possible that your emails are sorted in a way that the newest ones are not at the top of the list. You can change the sorting order by clicking the By Date option (or whatever it says) at the top of your email list. Choose Newest on top to see the most recent emails first.
- Repair Your Email Account in Outlook: If the above steps don’t work, you may need to repair your email account in Outlook. This will check and fix any issues with your account settings. To do this, go to File > Account Settings > Account Settings. Select your Office 365 email account and click Repair. Follow the instructions on the screen and then restart Outlook.
- Clear Your Outlook App Cache: Sometimes, the app cache may get corrupted and cause sync issues. You can clear the cache by deleting the Outlook folder in %localappdata%\Microsoft. To do this, press Windows + R to open the Run dialog box. Type %localappdata%\Microsoft and press Enter. Find the Outlook folder and delete it. Then, restart Outlook.
- Update Your Outlook App: Make sure you have the latest version of Outlook installed on your computer. You can check for updates by going to File > Office Account > Update Options > Update Now. If there are any updates available, install them and then restart Outlook.
- Repair Your Outlook App: If none of the above steps work, you may need to repair your Outlook app. This will fix any errors or issues with the app itself. To do this, go to Control Panel > Programs > Programs and Features. Find Microsoft Office 365 and right-click on it. Choose Change. Select Quick Repair or Online Repair and follow the instructions on the screen. Then, restart Outlook.
I hope this helps!
~Jesse
- My Emails were not sorted by time. I feel like a dummy. Thank you for this post and for poitning out the smallest things that people use to overlook.
My Email account email address removed for privacy reasons hasn´t updated in a while. I believe it may have been hacked into and is probably blocked. I tried to reach to Tech support but no luck
- Nothing works. I believe the problem is at the Exchange. I can send Emails, but not receive them. I am actually forwarding Emails to another account.
believe i found the fix for this issue. i was having the same problem with the inbox saying last updated message. if you go to send/ recieve tab and update you will get a message that the storage limit is maxed. if this is the case you will need to go into your registry to increase that number. you can go on youtube and type outlook has reached max size and find plenty of walkthrough. for the most part you will need to navigate to the below regs depening on your version of office
Outlook 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\PST Outlook 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST Outlook 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\PST Outlook 2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\PST Outlook 2003: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\PST
once you have the correct one and go to the pst folder you will create 2 dword 32 files
MaxLargeFileSize - Decimal - 102400(100gb) you can adjust these numbers for your size
WarnLargeFileSize - Decimal - 97280(95gb)
restart.
- Thanks Jezur, the fifth option works for me: clear the Outlook app cache. ♥
