Microsoft 365 Developer Program - Subscription Issue

[Kao_9]

I deleted my profile more than 60 days ago. Today, when I tried to create a new developer subscription, it turned out that the old one is still in the system even though it should have been deleted.

I want to remove the old one and create a new one.

[#2]

Hi @Kao_9,

I'm sorry to hear that you're experiencing this issue with your Microsoft 365 Developer Program subscription. I'd be happy to try to assist you in resolving it.

Issue Summary:

• You deleted your Microsoft 365 Developer Program profile over 60 days ago.
• When attempting to create a new developer subscription, the system indicates that the old one still exists.
• You want to remove the old subscription completely and set up a new one.

Possible Reasons:

• Residual Account Data: Sometimes, even after deletion, certain account information may linger due to synchronization delays.
• Account Association: The old subscription might still be linked to your Microsoft account in the backend system.

Steps to Resolve the Issue:

1. Verify Your Microsoft Account:

• Ensure Correct Account Usage:
• Confirm that you're signing in with the same Microsoft account you used previously.
• If you have multiple Microsoft accounts, try logging in with each to see if the subscription is associated with a different one.

1. Clear Browser Cache and Cookies:

• Instructions:
• Google Chrome:
• Click on the three dots in the upper-right corner.
• Go to Settings > Privacy and security > Clear browsing data.
• Select Cookies and other site data and Cached images and files, then click Clear data.
• Microsoft Edge:
• Click on the three dots in the upper-right corner.
• Go to Settings > Privacy, search, and services > Clear browsing data.
• Choose Cookies and other site data and Cached images and files, then click Clear now.
• Alternatively, try accessing the site in an incognito or private browsing window.

1. Attempt to Delete the Old Subscription Manually:

• Access the Developer Dashboard:
• Navigate to the Microsoft 365 Developer Program Dashboard while logged in.
• Check for Existing Subscriptions:
• See if the old subscription is still listed.
• Delete Subscription:
• If visible, select the subscription and choose the option to Delete or Cancel it.

1. Wait for Propagation Time:

• System Update Delay:
• Occasionally, it may take additional time for the system to fully process deletions.
• Recommended Action:
• Wait 24-48 hours before trying to create a new subscription again.

1. Contact Microsoft Support:

• Reach Out for Assistance:
• If the issue persists, you may need help from Microsoft support to remove residual data.
• How to Contact:
• Email Support:
• Send an email detailing your issue to email address removed for privacy reasons.
• Support Ticket:
• Submit a request through the Microsoft 365 Developer Program Support Page.
• Information to Include:
• Your Microsoft account email address.
• A detailed description of the problem.
• Screenshots of any error messages (if applicable).
• Confirmation that you deleted your profile over 60 days ago.

Additional Considerations:

• Check for Multiple Tenants:
• If you previously created additional tenants within your subscription, ensure they are also deleted.
• Subscription Limits:
• The Microsoft 365 Developer Program allows only one active subscription per user. Residual data may prevent new subscriptions if the system believes one is already active.
• Privacy Regulations:
• Due to privacy policies, some data may be retained for a certain period even after deletion requests.

Feel free to reach out if you need any further assistance.

Regards,

msftep

[#3]

@Kao_9 

Would suggest contacting Microsoft support for this case

[#4]

Verify Your Microsoft Account, Clear Browser Cache and Cookies and Attempt to Delete the Old Subscription Manually didn't work and I also can't access the tenant.

How can I contact Microsoft support? Your link isn’t working:
https://developer.microsoft.com/microsoft-365/support

[#5]

Please give me the Microsoft support link.
I've tried many links but none have worked.