Forum Discussion

Kao_9's avatar
Kao_9
Copper Contributor
Sep 11, 2024

Microsoft 365 Developer Program - Subscription Issue

I deleted my profile more than 60 days ago. Today, when I tried to create a new developer subscription, it turned out that the old one is still in the system even though it should have been deleted.
I want to remove the old one and create a new one.
 
  • Graf's avatar
    Graf
    Copper Contributor

    I faced the same problem. How to fix it?

  • msftep's avatar
    msftep
    Copper Contributor

    Hi Kao_9,

    I'm sorry to hear that you're experiencing this issue with your Microsoft 365 Developer Program subscription. I'd be happy to try to assist you in resolving it.

    Issue Summary:

    • You deleted your Microsoft 365 Developer Program profile over 60 days ago.
    • When attempting to create a new developer subscription, the system indicates that the old one still exists.
    • You want to remove the old subscription completely and set up a new one.

    Possible Reasons:

    • Residual Account Data: Sometimes, even after deletion, certain account information may linger due to synchronization delays.
    • Account Association: The old subscription might still be linked to your Microsoft account in the backend system.

    Steps to Resolve the Issue:

    1. Verify Your Microsoft Account:
    • Ensure Correct Account Usage:
      • Confirm that you're signing in with the same Microsoft account you used previously.
      • If you have multiple Microsoft accounts, try logging in with each to see if the subscription is associated with a different one.
    1. Clear Browser Cache and Cookies:
    • Instructions:
      • Google Chrome:
        • Click on the three dots in the upper-right corner.
        • Go to Settings > Privacy and security > Clear browsing data.
        • Select Cookies and other site data and Cached images and files, then click Clear data.
      • Microsoft Edge:
        • Click on the three dots in the upper-right corner.
        • Go to Settings > Privacy, search, and services > Clear browsing data.
        • Choose Cookies and other site data and Cached images and files, then click Clear now.
      • Alternatively, try accessing the site in an incognito or private browsing window.
    1. Attempt to Delete the Old Subscription Manually:
    • Access the Developer Dashboard:
    • Check for Existing Subscriptions:
      • See if the old subscription is still listed.
    • Delete Subscription:
      • If visible, select the subscription and choose the option to Delete or Cancel it.
    1. Wait for Propagation Time:
    • System Update Delay:
      • Occasionally, it may take additional time for the system to fully process deletions.
    • Recommended Action:
      • Wait 24-48 hours before trying to create a new subscription again.
    1. Contact Microsoft Support:
    • Reach Out for Assistance:
      • If the issue persists, you may need help from Microsoft support to remove residual data.
    • How to Contact:
    • Information to Include:
      • Your Microsoft account email address.
      • A detailed description of the problem.
      • Screenshots of any error messages (if applicable).
      • Confirmation that you deleted your profile over 60 days ago.

    Additional Considerations:

    • Check for Multiple Tenants:
      • If you previously created additional tenants within your subscription, ensure they are also deleted.
    • Subscription Limits:
      • The Microsoft 365 Developer Program allows only one active subscription per user. Residual data may prevent new subscriptions if the system believes one is already active.
    • Privacy Regulations:
      • Due to privacy policies, some data may be retained for a certain period even after deletion requests.

    Feel free to reach out if you need any further assistance.

    Regards,

    msftep

     

    • Kao_9's avatar
      Kao_9
      Copper Contributor
      Please give me the Microsoft support link.
      I've tried many links but none have worked.

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