Microsoft 365 Developer Program - Subscription Issue

Copper Contributor
I deleted my profile more than 60 days ago. Today, when I tried to create a new developer subscription, it turned out that the old one is still in the system even though it should have been deleted.
I want to remove the old one and create a new one.
 
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4 Replies

Hi @Kao_9,

I'm sorry to hear that you're experiencing this issue with your Microsoft 365 Developer Program subscription. I'd be happy to try to assist you in resolving it.

Issue Summary:

  • You deleted your Microsoft 365 Developer Program profile over 60 days ago.
  • When attempting to create a new developer subscription, the system indicates that the old one still exists.
  • You want to remove the old subscription completely and set up a new one.

Possible Reasons:

  • Residual Account Data: Sometimes, even after deletion, certain account information may linger due to synchronization delays.
  • Account Association: The old subscription might still be linked to your Microsoft account in the backend system.

Steps to Resolve the Issue:

  1. Verify Your Microsoft Account:
  • Ensure Correct Account Usage:
    • Confirm that you're signing in with the same Microsoft account you used previously.
    • If you have multiple Microsoft accounts, try logging in with each to see if the subscription is associated with a different one.
  1. Clear Browser Cache and Cookies:
  • Instructions:
    • Google Chrome:
      • Click on the three dots in the upper-right corner.
      • Go to Settings > Privacy and security > Clear browsing data.
      • Select Cookies and other site data and Cached images and files, then click Clear data.
    • Microsoft Edge:
      • Click on the three dots in the upper-right corner.
      • Go to Settings > Privacy, search, and services > Clear browsing data.
      • Choose Cookies and other site data and Cached images and files, then click Clear now.
    • Alternatively, try accessing the site in an incognito or private browsing window.
  1. Attempt to Delete the Old Subscription Manually:
  • Access the Developer Dashboard:
  • Check for Existing Subscriptions:
    • See if the old subscription is still listed.
  • Delete Subscription:
    • If visible, select the subscription and choose the option to Delete or Cancel it.
  1. Wait for Propagation Time:
  • System Update Delay:
    • Occasionally, it may take additional time for the system to fully process deletions.
  • Recommended Action:
    • Wait 24-48 hours before trying to create a new subscription again.
  1. Contact Microsoft Support:
  • Reach Out for Assistance:
    • If the issue persists, you may need help from Microsoft support to remove residual data.
  • How to Contact:
  • Information to Include:
    • Your Microsoft account email address.
    • A detailed description of the problem.
    • Screenshots of any error messages (if applicable).
    • Confirmation that you deleted your profile over 60 days ago.

Additional Considerations:

  • Check for Multiple Tenants:
    • If you previously created additional tenants within your subscription, ensure they are also deleted.
  • Subscription Limits:
    • The Microsoft 365 Developer Program allows only one active subscription per user. Residual data may prevent new subscriptions if the system believes one is already active.
  • Privacy Regulations:
    • Due to privacy policies, some data may be retained for a certain period even after deletion requests.

Feel free to reach out if you need any further assistance.

Regards,

msftep

 

@Kao_9 

 

Would suggest contacting Microsoft support for this case

Verify Your Microsoft Account, Clear Browser Cache and Cookies and Attempt to Delete the Old Subscription Manually didn't work and I also can't access the tenant.

How can I contact Microsoft support? Your link isn’t working:
https://developer.microsoft.com/microsoft-365/support
Please give me the Microsoft support link.
I've tried many links but none have worked.