Forum Discussion
Kao_9
Sep 11, 2024Copper Contributor
Microsoft 365 Developer Program - Subscription Issue
I deleted my profile more than 60 days ago. Today, when I tried to create a new developer subscription, it turned out that the old one is still in the system even though it should have been deleted. ...
msftep
Copper Contributor
Hi Kao_9,
I'm sorry to hear that you're experiencing this issue with your Microsoft 365 Developer Program subscription. I'd be happy to try to assist you in resolving it.
Issue Summary:
- You deleted your Microsoft 365 Developer Program profile over 60 days ago.
- When attempting to create a new developer subscription, the system indicates that the old one still exists.
- You want to remove the old subscription completely and set up a new one.
Possible Reasons:
- Residual Account Data: Sometimes, even after deletion, certain account information may linger due to synchronization delays.
- Account Association: The old subscription might still be linked to your Microsoft account in the backend system.
Steps to Resolve the Issue:
- Verify Your Microsoft Account:
- Ensure Correct Account Usage:
- Confirm that you're signing in with the same Microsoft account you used previously.
- If you have multiple Microsoft accounts, try logging in with each to see if the subscription is associated with a different one.
- Clear Browser Cache and Cookies:
- Instructions:
- Google Chrome:
- Click on the three dots in the upper-right corner.
- Go to Settings > Privacy and security > Clear browsing data.
- Select Cookies and other site data and Cached images and files, then click Clear data.
- Microsoft Edge:
- Click on the three dots in the upper-right corner.
- Go to Settings > Privacy, search, and services > Clear browsing data.
- Choose Cookies and other site data and Cached images and files, then click Clear now.
- Alternatively, try accessing the site in an incognito or private browsing window.
- Attempt to Delete the Old Subscription Manually:
- Access the Developer Dashboard:
- Navigate to the Microsoft 365 Developer Program Dashboard while logged in.
- Check for Existing Subscriptions:
- See if the old subscription is still listed.
- Delete Subscription:
- If visible, select the subscription and choose the option to Delete or Cancel it.
- Wait for Propagation Time:
- System Update Delay:
- Occasionally, it may take additional time for the system to fully process deletions.
- Recommended Action:
- Wait 24-48 hours before trying to create a new subscription again.
- Contact Microsoft Support:
- Reach Out for Assistance:
- If the issue persists, you may need help from Microsoft support to remove residual data.
- How to Contact:
- Email Support:
- Send an email detailing your issue to email address removed for privacy reasons.
- Support Ticket:
- Submit a request through the Microsoft 365 Developer Program Support Page.
- Information to Include:
- Your Microsoft account email address.
- A detailed description of the problem.
- Screenshots of any error messages (if applicable).
- Confirmation that you deleted your profile over 60 days ago.
Additional Considerations:
- Check for Multiple Tenants:
- If you previously created additional tenants within your subscription, ensure they are also deleted.
- Subscription Limits:
- The Microsoft 365 Developer Program allows only one active subscription per user. Residual data may prevent new subscriptions if the system believes one is already active.
- Privacy Regulations:
- Due to privacy policies, some data may be retained for a certain period even after deletion requests.
Feel free to reach out if you need any further assistance.
Regards,
msftep
Kao_9
Oct 01, 2024Copper Contributor
Verify Your Microsoft Account, Clear Browser Cache and Cookies and Attempt to Delete the Old Subscription Manually didn't work and I also can't access the tenant.
How can I contact Microsoft support? Your link isn’t working:
https://developer.microsoft.com/microsoft-365/support
How can I contact Microsoft support? Your link isn’t working:
https://developer.microsoft.com/microsoft-365/support