Forum Discussion
Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Hi
This article suggests a registry fix for Office 365 , however this registry path (\General) isn't available in Outlook for Office 365. I have checked this on multiple devices and all missing
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General
If this registry fix it's available to Office 365 , please advise how we move deleted shared mailbox items to the delegated mailbox (i.e. shared mailbox) instead of the primary Outlook profile deleted items
- Simply create the missing keys as needed.
VasilMichev Hi, I tired that and didn't still work. Even rebooted the laptop and still when deleting an email from a shared mailbox the email is moved to my deleted items (Primary mailbox) instead of the moving to the shared folder's deleted items
- Did you check the Policy key as well?
