Forum Discussion
Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Hi This https://docs.microsoft.com/en-us/outlook/troubleshoot/email-management/deleted-items-go-to-wrong-folder suggests a registry fix for Office 365 , however this registry path (\General) isn'...
VasilMichev Hi, I tired that and didn't still work. Even rebooted the laptop and still when deleting an email from a shared mailbox the email is moved to my deleted items (Primary mailbox) instead of the moving to the shared folder's deleted items
Did you check the Policy key as well?
- Hi, please can you clarify "Policy key" , I cannot see reference to this in the article.
- The last section in the article you linked above.
VasilMichev The "Policy" key for office (Office\<x.0>\Outlook\Options\General) doesn't exit nor are the devices connected to domain container for managing GPO.
The article doesn't suggest create these keys either.
GBO key
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<x.0>\Outlook\Options\General
Please advise