Contacts on Galaxy Phone Not Syncing to MS Exchange-Outlook

Copper Contributor

After switching from an old iPhone to Galaxy S21 (used Smart Switch app), my Galaxy Contacts app has about 470 contacts.  But my Microsoft Exchange account -- online Outlook, desktop Outlook, and Android Outlook apps on the Galaxy) -- are only carrying my older 370+ contacts I previously had.

About 100 contacts that are on my Galaxy Contacts app are not syncing with my Microsoft/Outlook.

I have turned on the Sync setting at all possible locations I can find on my phone, for all apps and settings, but still no success.  Yes, I have all the latest updates of all my apps on the Galaxy S21. 

Can anyone here help, please?

2 Replies


Please make sure your contact was fully keep on Cloud and follow the below link to resync the contacts in the worst case: