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Retiring an offer on Commercial Marketplace

Brass Contributor

On our Check.it product we have a SaaS offer (cost per tenancy) on the MS App Source and are looking to change the plan structure. How are current subscribers affected if we stop distributing the plan they are subscribed to? 

 

Thanks

2 Replies
best response confirmed by justinroyal (Microsoft)
Solution

Hi @AlasdairGauld - thanks for your question. It is a good one!

 

You can remove an entire offer or just individual plans from the Microsoft commercial marketplace, which will prevent new customers from finding and purchasing them. Any customers who previously acquired the offer or plan can still use it, but they can’t re-download or redeploy. For SaaS offers, customers who previously acquired the offer or plan can renew their subscription.

 

  • To stop distribution of an offer after you've published it, select Stop distribution from the Offer overview page. Within a few hours of your confirmation, the offer will no longer be visible in the commercial marketplace.

  • To stop distribution of a plan, select Stop distribution from the Plan overview page. The option to stop distribution of a plan is only available if you have more than one plan in the offer. You can choose to stop distribution of one plan without impacting other plans within your offer.

After you stop distribution of an offer or plan, you'll still see it in Partner Center with a Not available status. If you decide to list or sell this offer or plan again, follow the instructions to update a published offer.

 

Including the relevant documentation link for you: Microsoft commercial marketplace - Stop Distribution of an Offer or Plan

 

*If you wish to remove an offer entirely for all current subscribed customers, you will need to work with Microsoft support to complete such a request and publishers are responsible for communication to all their existing marketplace customers. See Removing an Offer for Existing Customers

 

Thanks for coming back to me. I think the main confusion for us was the documentation hinted that for SAAS offers, they would be able to continue using the app up until its due for renewal (end of month or year) then they would not be able to renew.

Above does clear it up however.
1 best response

Accepted Solutions
best response confirmed by justinroyal (Microsoft)
Solution

Hi @AlasdairGauld - thanks for your question. It is a good one!

 

You can remove an entire offer or just individual plans from the Microsoft commercial marketplace, which will prevent new customers from finding and purchasing them. Any customers who previously acquired the offer or plan can still use it, but they can’t re-download or redeploy. For SaaS offers, customers who previously acquired the offer or plan can renew their subscription.

 

  • To stop distribution of an offer after you've published it, select Stop distribution from the Offer overview page. Within a few hours of your confirmation, the offer will no longer be visible in the commercial marketplace.

  • To stop distribution of a plan, select Stop distribution from the Plan overview page. The option to stop distribution of a plan is only available if you have more than one plan in the offer. You can choose to stop distribution of one plan without impacting other plans within your offer.

After you stop distribution of an offer or plan, you'll still see it in Partner Center with a Not available status. If you decide to list or sell this offer or plan again, follow the instructions to update a published offer.

 

Including the relevant documentation link for you: Microsoft commercial marketplace - Stop Distribution of an Offer or Plan

 

*If you wish to remove an offer entirely for all current subscribed customers, you will need to work with Microsoft support to complete such a request and publishers are responsible for communication to all their existing marketplace customers. See Removing an Offer for Existing Customers

 

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