Assign a phone number for user using Direct Routing
Hello, I have setup a trunk for direct routing. I think I have all the proper licensing in place for my user, ie: phone system and calling plan. I am now trying to assign a phone number however the phone number type drop down ( in the general information section of my user in teams admin ) does not have the direct routing option. The only option given is Calling Plan. I want to use number that is on the Direct Routing trunk, not a Calling Plan number. How can I make it so Direct Routing is an option under Assign Phone number -> Phone number Type?
Sharing sound
Teams screen sharing does not show “Include sound” option for multiple users I’m having an issue with Microsoft Teams screen sharing that I haven’t been able to resolve. I work in a call center, and we use Teams for peer coaching and training. When an agent shares their screen, I need to be able to hear both the agent and the customer they are speaking with through our call-center application (Amazon Connect). The problem is that most of our agents do not have the “Include sound” / “Include computer sound” option when they click Share in Teams. They can share their screen normally, and I can hear the agent speaking, but I cannot hear the audio from the call they are handling. What makes this especially strange is that the option does appear for me when I share my screen. Or if it doesn't show I can simply re-download the desktop version and it will fix itself.... but that doesn't work for anyone else. We have already tried: Reinstalling Teams Using the Teams desktop application Using Teams in a web browser Trying different browsers Restarting the computers Having multiple affected agents repeat the same troubleshooting Nothing has brought the audio-sharing option back for them Any suggestions for what we should check would be greatly appreciated.Teams Clamps Down on MOERA-Only Tenants
The latest restriction on tenants using MOERA (service domain) addresses in production is that Teams will restrict external collaboration from September 2026. At this point, there is zero sense in any organization using a MOERA-only tenant for production purposes. Restrictions in Exchange Online and Teams should drive that point home, and the likelihood is that further clampdowns will follow in the future. https://office365itpros.com/2026/09/02/moera-only-tenants-external-collab/What if Teams isn’t too complicated — but simply being compared to the wrong product?
Many users first experience Microsoft Teams through meetings, chat, and file sharing. So it feels natural to compare Teams with messaging apps. But I’ve started to wonder whether that comparison itself shapes how people experience Teams. In markets such as Taiwan, Japan, and Thailand, LINE is deeply embedded in everyday communication. For those unfamiliar with it, LINE is a widely used consumer messaging app in these markets. When users bring that same mental model into Teams, a familiar question appears: “Why does Teams have to be so complicated?” But what if that isn’t quite the right question? I explored the idea in this short interactive page: Maybe We've Been Thinking About Teams the Wrong Way https://teams-vs-line-vinci.vinciwang.chatgpt.site/en/teams-vs-line One analogy sits at the center of it: LINE is like a speedboat. Teams is more like an aircraft carrier. I’m particularly interested in whether people here agree — or think this analogy actually proves the opposite. Is the problem mainly Teams itself, or the mental model we use to judge it?
Bug? Teams thread permalink does not show the full thread history (Desktop + Web)
Hi everyone, I believe I've found a bug in the new Teams threaded channel experience and I'm trying to determine whether others can reproduce it. Scenario I have a long-running thread in a Teams channel. If I open the thread directly from the channel by clicking the reply count (e.g."340 replies"), I can see the complete conversation, including the most recent replies. However, if I: Open the thread Use Copy link Open the generated link Teams opens the thread, but only displays part of the conversation. Newer replies are missing even though they exist and are visible when opening the same thread directly from the channel. Note: I cannot share the permalink publicly because it points to content within my organisation. However, the link was generated by Teams itself using the thread's Copy link action. The issue is reproducible with any user who has access to the thread. What I've tested Teams Desktop Teams Web Same behaviour in both clients Opening via the channel reply count shows all recent replies Opening via the permalink shows only a partial thread Expected behaviour A thread permalink generated by Teams should open the same live thread view as clicking the reply count from within the channel. The full conversation history should be available and the latest replies should be visible. Ideally: The full thread history should be available. The latest replies should be visible. The link should open the current state of the thread, not an apparently truncated version. Actual behaviour The permalink opens the correct thread but appears to stop at an older point in the conversation, while newer replies remain accessible only when opening the thread from the channel itself. Has anybody else seen this behaviour with threaded channels? Screenshot 1 and 2: Correct behaviour Open thread via "340 replies" Show: Thread title Reply count (e.g. 340 replies) One or two recent messages (July 2026) Screenshot 3: Incorrect behaviour Open the same thread via the permalink Show: Same thread title Same thread Conversation stopping much earlier Missing recent replies
Video Tutorial: How To Use The Microsoft Teams Games For Work App
Microsoft recently added the ability to https://youtu.be/JxKLNVRtIJI. In this Microsoft Teams https://youtu.be/JxKLNVRtIJI, I will demonstrate how to use the Microsoft Teams Games For Work app. This app can be added to MS Teams meetings and allows participants to play from one of four games (at the time of release): Microsoft Solitaire, Microsoft Minesweeper, Wordament and IceBreakers. Note that you cannot use this app outside of meetings (i.e. you cannot play games directly in the MS Teams app) and each game supports 1-250 players. The app can also be used on the Microsoft Teams mobile application and is mobile responsive meaning meeting participants joining from their mobile device can also participate in the games. Lastly, the app can also be used in Microsoft Team meeting breakout rooms. To add the Games For Work App to a Microsoft Teams meeting: Click the “+ Add An App” button Search for and select “Games For Work” What are you thoughts about this app?
