Forum Discussion
Teams Desktop App stuck at Loading.. during first run after install
Hello everyone,
we are experiencing an issue with teams app first run. It is stuck in Loading screen forewer.
Distribution is done by Machine-Wide installer across the company computers, either Windows 10 AD joined computers with hybrid AAD join, or Windows 11 AAD join computers.
In both cases the behavior is the same.
When user tries to run Teams app for the first time (even with brand new windows profile created), Teams is showing Loading.. and nothing happens. If we kill the Teams app and the app process and run it again, it starts fine and login with the AD user account automatically.
So the issue is just during first start.
Issue is not related to specific version either, since it behaves the same accross different versions tested so far.
Obvious recommedations related to cleaning cache are not applicable, since the issue is on fresh Teams install which was not used so far.
Any ideas what could be the possible culprit would be much appreciated!
Thanks, Michal
- One workaround we are hearing for this issue is to create an empty settings.json file under
AppData\Roaming\Microsoft\Teams
This seems to fix the issue.
Hi michalfiserconseqcz,
to try to solve this issue, you can try to use this steps:- Uninstall Teams completely.
- Delete the Teams cache and temporary files.
- Close Teams.
- Press Windows key + R to open the Run dialog box.
- Type %appdata%\Microsoft\Teams and press Enter.
- Delete all the files and folders in the Teams folder.
- Restart your computer.
- Install Teams again from the Microsoft Teams download page.
- Run Teams as an administrator. Right-click on the Teams desktop icon and select "Run as administrator".
Useful links:
- https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-will-not-start-and-stuck-at/3e95636f-499a-479b-8dcf-09e7bd21288e
- https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-will-not-start-and-stuck-at/3e95636f-499a-479b-8dcf-09e7bd21288e
- https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-will-not-start-and-stuck-at/3e95636f-499a-479b-8dcf-09e7bd21288e
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Kindest regards,
Leon Pavesic
(LinkedIn)Leon, thank you for your fast reply,
unfortunatelly, this advice in not applicable in this situation, since the behavior described is happening on all computers, you can replicate it even on fresh installed machine with newly created user profile while the Teams app is the very first app started and was not used before.
So there are no Teams cached files in user profile to delete and reinstalling freshly installed app doesn´t make sense either IMHO.
On the other hand, the second start of app is always successful and it is loaded completely fine including automatic user login.
M.michalfiserconseqcz Did you ever found a solution?
We have the exact same problem. Fresh install of a Machine wide Installer gets stuck on only the first startup/login.
Microsoft does not really know the answer. This would not happen if they do.
