Forum Discussion

michalfiserconseqcz's avatar
michalfiserconseqcz
Copper Contributor
Oct 18, 2023
Solved

Teams Desktop App stuck at Loading.. during first run after install

Hello everyone, we are experiencing an issue with teams app first run. It is stuck in Loading screen forewer. Distribution is done by Machine-Wide installer across the company computers, either Win...
microsoft teams
  • Fernando_Klurfan's avatar
    Fernando_Klurfan
    Dec 15, 2023
    One workaround we are hearing for this issue is to create an empty settings.json file under
    AppData\Roaming\Microsoft\Teams
    This seems to fix the issue.
michalfiserconseqcz's avatar
michalfiserconseqcz
Copper Contributor
Dec 11, 2023

Hi MMijs 

seems that in our case the culprit was the GPO which was set to restrict Teams to login just with our company tenant accounts.

Although it doesn´t make much sense to me, why it influence the first login process, given that user accounts are within this specific company tenant, after disabling this restriction it works correct now and Teams is loading.

Hope this helps 🙂

BR, Michal

 

Fernando_Klurfan's avatar
Fernando_Klurfan
Icon for Microsoft rankMicrosoft
Dec 15, 2023
One workaround we are hearing for this issue is to create an empty settings.json file under
AppData\Roaming\Microsoft\Teams
This seems to fix the issue.