microsoft 365
23 TopicsTicketing System for Clients
Hello everyone and greetings from Portugal! So, I work at a startup that at the moment has a nice number of clients, both in Portugal and in the US. We're feeling the need to have a ticketing system and I was wondering if anyone can give some suggestions. Not a lot of requisites but would be great if it integrates/allows multi-tenant support so users from different oganizations can SSO. And the ability for the system to get user information from Entra ID (like UPN, etc) and associated device (managed by Intune) would be great. And...writing this post I got wondering if I should be looking only for ticketing system or other tool with more features. All my clients are "cloud native", no physical servers, and all devices managed via Intune. Thanks to all in advance!Solved1.9KViews0likes5CommentsEntra invitation manager for guests
A while ago there was a change that the SharePoint invitation manager has been converted to the Entra invitation manager. This is a good thing because every guest can use the OTP for logging in. Only I see this behaviour: When a guest has been added to a group or a team. The guest can sign in with OTP to the team. Also there is a guest account created. When I share a folder or a document the guest can sign in with the OTP to the folder or document. But there is no guest account in M365 for this user. So you don't have an overview of the guest accounts in your tennant where a document has been shared with. With Powershell you can edit the entra invitation manager a bit: Set-SPOTenant -EnableAzureADB2BIntegration $true After completing this command also the users when you share something will be addeAuthenticationd as a guest. Is it default that guests are not vissible when you share a folder or document with them? Is this the right approuch to get a view of those accounts? Maurits Knoppert180Views0likes1CommentManaging Multiple M365 Administrator Accounts with Microsoft Authenticator Backup
Hello Tech Community, I am looking for some advice on how to efficiently manage and back up multiple M365 Administrator accounts using the Microsoft Authenticator app. As an IT Support professional working with multiple clients, I have a dedicated Global Administrator account for each client, and all accounts are secured with Multi-Factor Authentication (MFA) using Microsoft Authenticator. Setting up each Global Admin account with the Authenticator app is fairly straightforward, but I’ve run into an issue when trying to transfer these accounts to a new smartphone. While the Microsoft Authenticator app does transfer accounts to the new device, it seems that MFA will no longer work unless you scan a new QR code for each account. However, logging into these Global Admin accounts to obtain the new QR code is not feasible since MFA is required, creating a bit of a catch-22. I’d prefer not to resort to other authentication methods (SMS, email, etc.) for these Global Admin accounts, as it adds unnecessary complexity and potential vulnerabilities. Has anyone found a reliable solution for seamlessly backing up and transferring these MFA-enabled Global Admin accounts to a new phone without needing to re-authenticate via QR code? Any insights or best practices would be greatly appreciated!Solved522Views0likes5CommentsIntune - disable Windows Hello
I have a goal: 1. Disable Windows Hello for Business without impacting current users on EntraID via Intune, 2. Configure password sync on the Okta site and Entra ID and MDM device What could be the way to disable PIN (for onboarded devices) and switch only to a password on endpoints? the password must be synchronized with Okta in both directions. Thank you,708Views0likes3CommentsAdditional Microsoft 365 users not showing as registered users on an Entra ID joined device.
Most of our clients are on M365 these days, and they consist of the following variations in how they integrate: On-prem AD with no Entra ID sync to M365. On-prem AD with Entra ID sync to M365 but no hybrid connection for devices. On-prem AD with Entra ID sync and hybrid connection for devices with Intune. No on-prem AD with all devices connected directly to Entra ID and Intune. For clients using integration methods 1 and 2, we always see multiple device registrations in Entra ID, and for clients using integration method 3, we see a primary user that was used to hybrid join the device, along with additional users showing up as registered in Entra ID. However, we have just recently discovered that clients that use method 4, i.e. they are 100% Entra ID with no on-prem AD, the only user that shows in Entra ID is the user that joined the device. Any other use that logs in and creates a profile on one of these machines is not recorded as a registered user in Entra ID for that device. So, for clients that use integration methods 1-3, if we want to remotely block access on a particular device for a specific user, we just need to delete their Entra ID registration for that device. However, for clients using method 4, we have no visibility for the additional user, nor can we remotely block a user in this scenario. Is this behaviour a current bug in the Entra ID join/register process? Or is this the expected behaviour? If the latter, then this seems to be a flaw in the join/register process.1.2KViews0likes3CommentsApp password for service account when using Security Defaults
We are using M365 Business Standard licenses and have security defaults enabled. We need to have a service account setup to allow devices (printers, scanners, etc...) to send mail outside our tenant. I cannot find a way to setup an app password or exclude this account from MFA since we can't use conditional access. Is there a way to do this without disabling security defaults? Hoping I'm missing something here. Thanks!441Views0likes3CommentsAzure AD Security Defaults MFA not working (as expected?)
Hi, We use Microsoft 365 Standard and have enabled Security Defaults (https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide) so thought that our accounts would be as secure as they could be without Conditional Access. One of our users was Phished and emails were sent from their account. Checking the Interactive sign-in logs I can see the attacker attempted to login from Nigeria (we don't operate from Nigeria) using Chrome on Windows 10 and was denied login due to MFA (which is as expected - part log shown below) Date (UTC): 2023-05-10T09:12:20Z Username: email address removed for privacy reasons Application: Microsoft Authentication Broker IP address: 105.112.183.103 Location: Lagos, Lagos, NG Status: Interrupted Sign-in error code: 50074 Failure reason: Strong Authentication is required Client app: Browser Browser: Chrome 112.0.0 Operating System: Windows 10 Multifactor authentication result: User needs to perform multi-factor authentication. There could be multiple things requiring multi-factor, e.g. Conditional Access policies, per-user enforcement, requested by client, among others Authentication requirement: Multifactor authentication Sign-in identifier: email address removed for privacy reasons Token issuer type: Azure AD 2 minutes after that attempt the attacker then tried using Safari on iOS 14 and this only asked for single factor authentication and let them in, which certainly wasn't expected! From there, they were able to monitor the email in this instance and send / modify emails until we detected them and locked them out. It could of been worse, we were lucky this time. The successful (part) log is shown below: Date (UTC): 2023-05-10T09:14:27Z Username: email address removed for privacy reasons Application: Microsoft Authentication Broker IP address: 105.112.183.103 Location: Lagos, Lagos, NG Status: Success Sign-in error code: Failure reason: Other Client app: Mobile Apps and Desktop clients Browser: Mobile Safari 14.1 Operating System: iOS 14 Multifactor authentication result: Authentication requirement: Single-factor authentication Sign-in identifier: email address removed for privacy reasons Token issuer type: Azure AD I have logged this with Microsoft but all they are concerned with is that the account is now secure and not the fact that with Security Defaults on and a phished account was accessed without MFA (and from a country we don't operate from). I have since done some more testing with another account and after revoking sessions and MFA, they could login to the same PC they normally use and access www.office.com without MFA prompts only finally being asked when going into Security Settings in My Account. I can accept as the location this was from is the main office it might be flagged as safe by MS. So then I used the same account to login from another clients office not associated with us (using a VM there) and again it was able to login to www.office.comwithout any MFA prompts, which again is quite concerning. I wondered if anyone had any insights into why this might have happened like this? As far as I can see Security Defaults isn't really doing a very good job. Thanks Rob17KViews0likes5CommentsHoldings and Subsidiaries - How to manage?
Hello and greetings from Portugal, I'm looking for some advice about how should I manage a client's request. They're changing they're structure in the following way. They're creating an holding and some subsidiaries. How should a manage this, in a way that, although they are different companies, they have a "top company" and they should be able to find themselves in Teams, for example. Thanks in advance! Best regards, Diogo Sousa818Views0likes5CommentsMFA fail with Live O365 account
I’m desperate. I have both a Live Office365 account and a professional Office 365 acct. both use the same email to login and use MS Authenticator for MFA (separate Authenticator instances, of course) I changed phones recently and my Live MFA does not work. So now, I can’t login to my Live acct (it needs Authenticator to validate) to update my MFA and I can’t update my MFA method or add the account without logging in. It’s completely recursive. I’m stuck in a loop and can’t access my email, OneDrive or anything I use regularly. I have called support 4 times and been on hold for 6 hours each without a rep. I filed a $500 support case through work and after 11 days, no call back! WTF???!!! I need to access my Live acct. since I also have a business acct with the same email, all password change and account logins direct me to changing my professional acct which is not helpful. After 2 weeks of no access or support, I’m desperate. Any way to change MFA method for an account you CAN’T login to?494Views0likes2Comments