ctrl + shift + arrow up/down not working

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New Contributor

Hi,

 

I've been using excel a lot on my work computer with shortcut as ctrl+shift+arrows.

I'm now working from home and using my personnal laptop but for an unkowned reason.

The must have shortcut ctrl+shift+down, sometimes up as well is not working.

My keys are working perfectly and other things the arrow keys are working like : the shortcut ctrl+up/down to go direct at the end of a row.

 

 

I've search on google some solutions like :

- Disable the Transition Navigation Keys (on excel Lotus Compatibility options)

- Make sure the scroll lock is not on

- Disable addon/addin in the excel option

 

All those solution haven't work.

 

Could you help me find one as this shortcut is essential for my work.

 

Thank you,

Edgar

6 Replies

Hello @edgarsicat,

 

This may sound trivial... but do each of these keys work separately? Perhaps this could be a keyboard issue.

Hi,

 

Yes all my keyboard keys works including the arrows key.

For instance even the shortcut ctrl + arrow to go directly at the end works.

only the ctrl + shift + up/down doesn't works

@edgarsicat 

With the permission of all involved and your understanding,

I suspect that the "permanent shift key" (the one via Shift) is not permanently switched on.

 

so we go to the next step:

Tools - Options - Advanced - Lotus Compatibility -

Switch the checkbox Alternative movement keys activated.

There must be no tick, remove if there is a tick.

Maybe changed by mistake?

-------------------------

If it is not and the problem persists maybe connect an external keyboard and see if it works.

Could be a keyboard problem.

--------------------

If none of what has been described so far, call 911 and ask for a pizza for two.

For you and the technician you trust ... just kidding :)) ... think it will work.

 

I would be happy to know if I could help.

 

Nikolino

I know I don't know anything (Socrates)

* Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.

Hi @Nikolino,

 

Thank you for your reply.

I think that what you mean by "Switch the checkbox Alternative movement keys activated" on Tools - Options - Advanced - Lotus Compatibility - , is called "Transition Navigation Keys" and I've disable it (not ticked) as I mentioned in my post.

And with that already done the problem still exist.

 

Thanks,

Edgar

@edgarsicat 

As variant, laptops are usually with a lot of preinstalled utilities never used. One of them could use ctrl+shift+down on system level, if so it won't work within other apps.

@edgarsicat 

the last arrow from my quiver.

There is also my Latain at the end ...

should be able to see it from close up to be able to proceed further,

as I said, use a different keyboard, amn never knows where the error is.

 

Microsoft Easy Fix solutions have been discontinued

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

 

Description of Control Panel (.cpl) Files

https://support.microsoft.com/en-us/help/149648/description-of-control-panel-cpl-files

 

If necessary, you should contact microsoft service if this function is very important for you.

 

Sorry that I took your time and couldn't give you a quick solution.

 

Nikolino

I know I don't know anything (Socrates)