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edgarsicat's avatar
edgarsicat
Copper Contributor
Nov 05, 2020

ctrl + shift + arrow up/down not working

Hi,   I've been using excel a lot on my work computer with shortcut as ctrl+shift+arrows. I'm now working from home and using my personnal laptop but for an unkowned reason. The must have shortcu...
excel
PReagan's avatar
PReagan
Bronze Contributor
Nov 05, 2020

Hello edgarsicat,

 

This may sound trivial... but do each of these keys work separately? Perhaps this could be a keyboard issue.

  • edgarsicat's avatar
    edgarsicat
    Copper Contributor
    Nov 05, 2020

    Hi,

     

    Yes all my keyboard keys works including the arrows key.

    For instance even the shortcut ctrl + arrow to go directly at the end works.

    only the ctrl + shift + up/down doesn't works

    • NikolinoDE's avatar
      NikolinoDE
      Gold Contributor
      Nov 05, 2020

      edgarsicat 

      With the permission of all involved and your understanding,

      I suspect that the "permanent shift key" (the one via Shift) is not permanently switched on.

       

      so we go to the next step:

      Tools - Options - Advanced - Lotus Compatibility -

      Switch the checkbox Alternative movement keys activated.

      There must be no tick, remove if there is a tick.

      Maybe changed by mistake?

      -------------------------

      If it is not and the problem persists maybe connect an external keyboard and see if it works.

      Could be a keyboard problem.

      --------------------

      If none of what has been described so far, call 911 and ask for a pizza for two.

      For you and the technician you trust ... just kidding :)) ... think it will work.

       

      I would be happy to know if I could help.

       

      Nikolino

      I know I don't know anything (Socrates)

      * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.

      • edgarsicat's avatar
        edgarsicat
        Copper Contributor
        Nov 05, 2020

        Hi NikolinoDE,

         

        Thank you for your reply.

        I think that what you mean by "Switch the checkbox Alternative movement keys activated" on Tools - Options - Advanced - Lotus Compatibility - , is called "Transition Navigation Keys" and I've disable it (not ticked) as I mentioned in my post.

        And with that already done the problem still exist.

         

        Thanks,

        Edgar

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