Forum Discussion
Cannot add image to Header in Excel - Bad Request error
I have two users getting the same error in Excel. The error says bad request too long. In the past I could have the user select Bing then work offline. But we do not get any options. Everything I find online says to clear cookies. I have cleared them in all browsers but still get this error. I have verified both users Excel are up to date.
Another solution I found if you are working on the desktop app is to go into File>Options>General>Privacy Settings>and unclick turn on optional connected experiences. Once you get the picture in, you can turn it back on but you do have to restart office for each. I am teaching Excel and both one of my students and I had the same problem so it may be fairly common.
30 Replies
Hello, this can be easyly managed, just change your default explorer from Edge to Chrome or firefox or whatever you have,
Restart your computer,
it will be fixed,
you can return to the original default,
so, just changing the defualt internet browser can fix the issue
good luck- Thanks worked for me
dfountain86If you are having this problem in MS Word A simple solution to this is that change the scaling to any other percentage and change it back to default, It worked for me! check if it works for you in excel.
Another solution I found if you are working on the desktop app is to go into File>Options>General>Privacy Settings>and unclick turn on optional connected experiences. Once you get the picture in, you can turn it back on but you do have to restart office for each. I am teaching Excel and both one of my students and I had the same problem so it may be fairly common.
hskyesong- Thank you for the answer.
As additional information:
a. after un-clicking the optional connected experiences, and...
b. after clicking insert picture at the custom header dialogue box...
c. I receive a message that says... "The service required to use this feature is turned off. Check your privacy settings. -- Work offline / Cancel "
The message seems counter-intuitive.
Select "Work Offline", and then you can insert your image from a file.
My IT folks worked through this solution.
Thanks.
MGM
- Good workaround solution
- Looks like changing the default browser from Edge to chrome then waiting over night worked. IF you have this issue but your default browser is already chrome. Change it to edge and wait overnight then try it again. Then change it back to chrome and wait if that did not work.
Is there any new fixes for this? I haven't been able to fix this issue yet.
- As far as I can tell it fixed it self. If you are still having this issue try what was mentioned above. Also check for updates. You can also try connecting to a diffrent network. For instance I had one user who would have this issue in the office but not at home. We suspected it was the DNS cause only one office was having this issue and another wasn't. We set the DNS to 8.8.8.8 and that might have helped. However, I cannot confirm that.
- I also have the same error trying to upload an image for a header in Excel.
Hello dfountain86, I am not sure if this is the solution, but, yesterday I changed the default browser and HTTP to Edge then today I changed back to Chrome. After that, the header is working all right. I could insert the logo I would like. It seems to me that I reset Chrome by doing so... just guessing. Now, it is working.
- This solved a similar but slightly different issue I have been having in Excel. I would receive the same error message when trying to insert an image into a Note box within Excel. Thank you for sharing your solution!
- Thanks for the update. I will give that a try. I have one user that had the issue yesterday in the office. But today from home she does not have the issue. I am starting to think it has something to do with DNS or the way traffic is routing. When it worked for you did you happen to be at a diffrent location than you were when it did not work?
- No, I was using the same computer. I have to insert logos in different workbooks to prepare templates. While I was doing that, it happened again. It seems like it gets overloaded by storing cache... anyway. I tried a second time and it worked. At the moment it is working ok.
I got the same problem on the same day. I am in New Zealand... trying to include an image in the header and this "Bad Request" message appears. I tried to clear all browsers, change from Chrome to Edge, clear excel cache and nothing... Help us please.
