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johnpsmartim's avatar
johnpsmartim
Copper Contributor
Nov 03, 2023

Power Apps Usage Rights with a Dyanmics 365 Enterprise License for non-restricted Dynamics tables

@LicensingConcierge - On Page 41 of the dynamics licensing guide there is a paragraph as follows under multiplexing:   "Dynamics 365 applications use Dataverse capacity and features to store and se...
Dynamics 365
Pricing & Licensing
johnpsmartim's avatar
johnpsmartim
Copper Contributor

Thank you for your response, Microsoft. I appreciate your effort to address my query, but the information provided appears to be somewhat vague and does not directly address my specific question. It would be greatly beneficial if you could confirm the accuracy of my statement regarding valid licensing options to resolve the issue.

In my previous communication, I mentioned that CRUD (Create, Read, Update, Delete) access is not inherently included in the Customer Service Enterprise license for the order entity, as it is covered under the Sales license. Given that our organization has Sales users who work with the order entity in their Dataverse, it seems necessary to clarify whether an additional license, in addition to the Customer Service license, is indeed required to address this concern.

I kindly request your confirmation regarding the validity of this approach. It would be highly advisable to include such clarifications in your licensing guides to ensure complete transparency and eliminate any potential confusion.

LicensingConcierge1's avatar
LicensingConcierge1
Icon for Microsoft rankMicrosoft
Nov 09, 2023

johnpsmartim 

 

As mentioned, I feel that your question can be better answered on the Power Apps community:

 

 

 

Regards,

Microsoft CSP Licensing Concierge

  • johnpsmartim's avatar
    johnpsmartim
    Copper Contributor
    Nov 10, 2023

    LicensingConcierge1 My appologies I missed that link when I last viewed the thread.  But its good to get final confirmation of my original question from an MVP of my original question.  So the answer to my original question is Yes. 


    You can perform CRUD operations on the Order entity with a Customer Service Enterprise Licence because its a non-restricted table as long as it is within a custom Power App. 
    However its also useful to know you should not be using any of the the Sales apps requiring a license such as the Sales Hub to access the tables.  This would require a Sales license.

    Please can you suggest to Microsoft to make this topic clearer in both licensing guides.  The Dyanmics and Power Platform guides it would be very useful.  But thank you so much for all your help.  

    For clarity here is the other thread with the answer here 

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