Partner Alert: Microsoft Dynamics 365 pricing update

Microsoft

Summary

On Friday, April 12th, Microsoft publicly announced an update to our commercial pricing for certain Dynamics 365 SKUs, the first substantive update since October 2019. This change will go into effect on October 1, 2024 – providing customers with about six months of advance notification.

 

This price update builds on the product innovation we’ve delivered over the past five years to meet the changing needs of customers. While a lot has changed in the world in five years, our vision has stayed true: ensuring the Dynamics 365 experience helps organizations adapt to change and proactively transform the business. We have delivered on this through innovations that have helped organizations supercharge customer experiences with AI-powered, real-time customer insights for marketers, sellers, and service agents; as well as to optimize operations and mission-critical processes with data insights, supply chain visibility and end-to-end automation of financial processes. And today we are seeing organizations of all sizes across industries benefit from Copilot in Dynamics 365.

 

We will update our list pricing for the following commercial CRM and ERP products1:

Product

Price before October 1, 2024

Price after October 1, 20242

Dynamics 365 Sales Enterprise

$95

$105

Dynamics 365 Sales Device

$145

$160

Dynamics 365 Sales Premium

$135

$150

Microsoft Relationship Sales3

$162

$177

Dynamics 365 Customer Service Enterprise

$95

$105

Dynamics 365 Customer Service Device

$145

$160

Dynamics 365 Field Service

$95

$105

Dynamics 365 Field Service Device

$145

$160

Dynamics 365 Finance

$180

$210

Dynamics 365 Supply Chain Management

$180

$210

Dynamics 365 Commerce

$180

$210

Dynamics 365 Human Resources

$120

$135

Dynamics 365 Project Operations

$120

$135

Dynamics 365 Operations – Device

$75

$85

 

[1] All prices are per user per month (or per device per month where noted)

2 Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, region and variant factors.

3 Pricing per user per month will increase by $15 in all tiers in Microsoft Relationship Sales. Only 10-99 user tier shown for simplicity.

 

Prices for Dynamics 365 on-premises Customer Engagement and Operations products will increase by the same percentage as their respective cloud versions. Pricing for cloud products not listed above, such as Dynamics 365 Business Central, will remain unchanged.

 

These increases will apply globally to new and existing customers, and the products will be priced comparably in other currencies. To comply with local regulations, US Government list prices for the same products will increase by 10% effective October 1, 2024, followed by another smaller increase effective October 1, 2025 to bring parity with commercial pricing outlined above.

 

Call to Action

  • Read the announcement on the Dynamics 365 blog
  • Use the customer-facing slides to emphasize the value added over the last five years, the period of notification, and pricing details
  • Familiarize yourself with the Partner FAQ and use the FAQ to answer customer questions

 

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