Forum Discussion
Office 365 Public folders getting errors when trying to access
We have a person who is having issues getting into Public folders. We have opened a ticket with Microsoft and they have not been able to assist. Any assistance would be greatly appreciated.
Your Server Administrator has limited the number of items you can open simultaneously. Try closing messages you have opened or removing attachments and images from unsent messages you are composing.
We have turned on Cache Exchange mode and set the Download Shared Folders.
We have made the recommended Registry change that Microsoft recommended but this more appears to be a server change so I wasn't sure how this would fix it.
Since this Office 365 we have no way of making that registry change.
Cached, no registry change – Error that started this all off. (Your server administrator..)
Cached, registry change – Unusable, never gets past splash screen
Uncached, registry change – (Your server administrator..) error
Uncached, no registry change - Your server administrator..) error
- please check if you have this fix update installed (KB3114972):
https://support.microsoft.com/en-us/help/3114972/april-5-2016-update-for-outlook-2016-kb3114972
To check, go to start -> control panel -> programs -> view installed updates -> check if you see KB3114972 anywhere there. If you don't, follow the steps to install it
10 Replies
use Long Path Tool. Its the best
- What Office 365 and EXO license is the user assigned?
Thank you for the Response.
The user is running on Office 365 A1 Plus for faculty license. with Exchange online Plan 1.Good, what app was the user working on? Outlook desktop? on the web? what device and OS? was the user performing any task, or the error appears on opening the app?
