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Office 365 Public folders getting errors when trying to access
We have a person who is having issues getting into Public folders. We have opened a ticket with Microsoft and they have not been able to assist. Any assistance would be greatly appreciated.
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- please check if you have this fix update installed (KB3114972):
https://support.microsoft.com/en-us/help/3114972/april-5-2016-update-for-outlook-2016-kb3114972
To check, go to start -> control panel -> programs -> view installed updates -> check if you see KB3114972 anywhere there. If you don't, follow the steps to install it
What Office 365 and EXO license is the user assigned?