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Office 365 Public folders getting errors when trying to access
We have a person who is having issues getting into Public folders. We have opened a ticket with Microsoft and they have not been able to assist. Any assistance would be greatly appreciated.
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- please check if you have this fix update installed (KB3114972):
https://support.microsoft.com/en-us/help/3114972/april-5-2016-update-for-outlook-2016-kb3114972
To check, go to start -> control panel -> programs -> view installed updates -> check if you see KB3114972 anywhere there. If you don't, follow the steps to install it
She is using outlook 2016. We have confirmed that when she uses outlook web access it doeant do this.
She gets this error whenever she tries to open public folders. It happens on a fresh open so nothing else is open when she tries it.
She gets this error whenever she tries to open public folders. It happens on a fresh open so nothing else is open when she tries it.
please check if you have this fix update installed (KB3114972):
https://support.microsoft.com/en-us/help/3114972/april-5-2016-update-for-outlook-2016-kb3114972
To check, go to start -> control panel -> programs -> view installed updates -> check if you see KB3114972 anywhere there. If you don't, follow the steps to install it
https://support.microsoft.com/en-us/help/3114972/april-5-2016-update-for-outlook-2016-kb3114972
To check, go to start -> control panel -> programs -> view installed updates -> check if you see KB3114972 anywhere there. If you don't, follow the steps to install it
Thank you Pablo, I am having our desktop support guy try this, this morning. Its seems to be a good solution however we use Exchange Active Sync and not MAPI. Hopefully this will apply to us as well.
I will come back and update once the desktop support guy has done the update.
- Good, I cross fingers while waiting for your news ;-)
So far the user hasn't had any issues. We are waiting a couple of days before closing the ticket but it actually looks like this resolved it.