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Office 365 Public folders getting errors when trying to access
We have a person who is having issues getting into Public folders. We have opened a ticket with Microsoft and they have not been able to assist. Any assistance would be greatly appreciated.
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- please check if you have this fix update installed (KB3114972):
https://support.microsoft.com/en-us/help/3114972/april-5-2016-update-for-outlook-2016-kb3114972
To check, go to start -> control panel -> programs -> view installed updates -> check if you see KB3114972 anywhere there. If you don't, follow the steps to install it
What Office 365 and EXO license is the user assigned?
Thank you for the Response.
The user is running on Office 365 A1 Plus for faculty license. with Exchange online Plan 1.
Good, what app was the user working on? Outlook desktop? on the web? what device and OS? was the user performing any task, or the error appears on opening the app?
- She is using outlook 2016. We have confirmed that when she uses outlook web access it doeant do this.
She gets this error whenever she tries to open public folders. It happens on a fresh open so nothing else is open when she tries it.- please check if you have this fix update installed (KB3114972):
https://support.microsoft.com/en-us/help/3114972/april-5-2016-update-for-outlook-2016-kb3114972
To check, go to start -> control panel -> programs -> view installed updates -> check if you see KB3114972 anywhere there. If you don't, follow the steps to install it