08-24-2019 05:50 PM - edited 08-24-2019 06:33 PM
08-24-2019 05:50 PM - edited 08-24-2019 06:33 PM
Some of you may have read the post on Governance I wrote just over a year ago. This time I'm going to provide you with more details and information on how to use Microsoft Teams in a smart way for Office 365 Governance.
If you are looking for a solution / tool to get you started with Governance in the shortest possible time (and which still gives you great value) I have, in this post, made a step-by-step description on how to configure a Microsoft Team to solve this.
When you ask someone about what governance is, you always get different answers. If, as a consultant, you get a assignment from a customer and the assignment is to implement governance for office 365, it is therefore appropriate to first clarify what the client and I mean by governance so that we make sure that we mean the same thing. Some say it is about technical documentation, some think it is just about security, others think it is about how to provision/roll out solutions and services.
There is no given answer for what Office 365 Governance is and how it should be handled. The answer almost always becomes (like so many other times) “It Depends”.
My personal definition of Governance is to have a holistic perspective to identify, manage and have good control over the services you use. If you are about to get started with governance for Office 365, it is important not to overdo it from the beginning. It is important to start with what is most important and not least to take control of what you are required to have control over. Once you have got the most important and basic in place, you can expand the scope and level of detail gradually.
To map an organization’s current situation, requirements and goals, you need an overview of what it is that needs to be mapped. I therefore developed a comprehensive manuscript that I would use in my work meetings. This manuscript contains all the questions I need answers to in order to provide good advice and the input I need to be able to document the areas in the Governance Plans. Governance plans (service documentation) are central. It is in these that one can, when needed / inquired, quickly find the facts. Therefore, it is also important that they do not become too extensive but are short and concise so that you can easily find what you are looking for and that they not only remain lying, but that someone is unable to update them as services, requirements, needs and settings change.
There are not many templates on complete governance plans available online. I have therefore compiled a list below of the areas / points I always go through with the companies I help. Based on these points that provide suggestions on content in the overall governance plan as well as a governance plan for a service (e.g. Microsoft Teams), you can build your own meeting manuscript and Governance plans.
Start from these points and build your own reasoning and order on the questions so that you get a good flow in the meetings. Build the governance plans with an introductory description per point and then document the answers clearly
(common and superior to all the services of the organization’s Tenant)
(One for each Service in Office 365)
It is impossible for a single person to have an overview of all the services in Office 365. Therefore, you need to introduce a simple and smooth change management process, delegate responsibility by appointing service managers and establish a change board. This is the organizational part of it.
Establish a technical solution that gathers all information, administration and collaboration in one place. Did you think about Microsoft Teams now? That is absolutely right. Below I will show how you, in a short time, can configure a Team in a way that gives you everything you need to get started with basic governance.
Open Microsoft Teams and create a new Team
Choose "Build a team from scratch"
It is rare that all employees need access to this type of information so make it Private (at least in the beginning).
Enter Name and Description (and classification if applicable). Then press "Create".
There is no need to add members to an empty team so wait (skip) until you have configured the team and filled it with relevant information.
There you go! Now the team is set up and now it's time to start "building".
We start by making a list that can be used to keep track of who is responsible for what.
In the "General" channel, click on the "Files" tab and select "Open in SharePoint".
Click the gear icon and select "Add an app".
Click on "Custom list"
Name the list and click "Create".
Edit the list settings.
Click on "List name, description and navigation"
Select Yes in "Display this list on the Quick Launch" and press "Save".
We already have the title column, but we need another column to store the name of the person responsible. Click on "Create Column".
Type the name of the column, e.g. "Responsible", and choose the type "Person or Group".
Now the list is created. Now lets go back to our Team.
Now we will add the list to a tab in the team. Click the plus sign.
Click on "Lists" and select the list we have created. Then press "Save".
Now we have a nice overview of responsibilities as a tab in the channel "General". Now just enter the name of the services and the respective service manager / change agent.
Now is the time to pick up the "parent governance plan" for Office 365 and create a tab for it.
We start by picking up the governance plan for the team. Click the Files tab and select Upload.
To create a tab for the governance plan, just click "Make this a tab". You can do this in two ways. Either click on it in the menu or click on the three dots to the left of the file.
There we have the governance plan in a separate tab in the channel "General". Easy to find and we don't have to go to "Files" first and then open it. It is always good to save a number of clicks, especially when it comes to important documents that you need to access quickly, often and easily.
Now we will continue to create some more channels. We start with the channel Team Requests. Click on the three dots to the right of the team name and then select "Add channel".
Set the name to Team Requests and enter a description. Then click "Add".
I will not go into more detail on provisioning or how to automate the requests or creation of Teams in this post. but if you want to know more about it you can read "Who should be able to create new teams and how to handle it?" and Magnus Sandtorv's very good blog series "Take control of your Microsoft Teams environment".
Now let us create a Channel that we will use to control our change management. Click on the three dots to the right of the team name and then select "Add channel".
Set the channel name to "Change Management" and enter a description. Then click "Add".
What would change management be without a plan? Of course, we will use Planner to control and plan for the introduction of all updates and changes that are constantly appearing in Microsoft 365 Roadmap and other sources. It is this plan that will be the most important tool for the Change Board you have established.
Enter the "Change Management" channel and click on the plus sign to add a new tab.
Click on the tab type called "Planner".
Choose "Use an existing plan from this team" and then click "Save".
We do not want too long names on our tabs, so we rename it as follows: Click the arrow to the right of the tab name and select "Rename".
Enter the name "Change Plan" and then click "Save".
Now the plan is in place as a tab in the channel. Now add the "Buckets" that are best for your process.
Now it's just to fill up with updates and changes as they appear in various sources around you.
In the upcoming change meetings, you go through all the new updates of the plan and handle the existing ones that are in the other phases (Buckets). Check and discuss their status and assign managers, set deadlines and follow up.
The change meetings would be great to have in this channel as well. Just click on "Calendar" and create a recurring meeting. Place the meeting in this channel and it will be displayed as follows. In addition, you automatically get a tab with a practical OneNote to write meeting notes in.
Now we will create a channel for a service. (You repeat this step for every service you want / need to handle).
In this example, we create a channel for "Microsoft Teams". Add the channel as follows:
Enter the name and description and then click "Add".
Once the channel is established, we will add a "filtered Microsoft 365 roadmap" that shows only the upcoming updates that are relevant to this particular service. Click the plus sign to add a tab and select the tab type called "Website".
Open Microsoft 365 Roadmap in a browser and select "Microsoft Teams" and filter only to see the updates that have "In development" and "Rolling out" status. Then copy the page url.
Go back to the team and the current channel and paste the url from the filtered roadmap. Name the tab "Roadmap" and then click "Save".
Now we have the filtered roadmap as a tab in the service channel and it becomes easy for the person responsible for the service to identify and capture changes and updates (and then enter these into the plan we just created). The nice thing about this is that you don't have to go through the entire roadmap. Instead, you can focus on what you are responsible for. In other words, less noise.
Since each service should have its own governance plan, we place it in the channel for each service.
Go into the channel and click on the "Files" tab and then select upload.
Since the governance plan should be easily accessible, we choose to display it in a tab in the channel.
It can hardly be simpler and clearer than this. (However, you always have the opportunity to use the team's OneNote for Governance Plans instead of word files. You can choose which option is best for you
If you have Alert Policies, or Activity Alerts or other alerts that you wish to send into a service's channel, simply copy the channel's email address and enter it when you set up the alerts you want. (For example, it may be interesting to capture information about teams that have been deleted or if someone has changed the rights on a SharePoint site, etc.)
Here is an example of alerts that have been sent to a channel. This is a very good and easy way to inform and call attention from a service manager.
Finally, we will look at how we can use the team's OneNote to gather all notes about each service in one single notebook. Add a tab and select the OneNote type.
Select the team notebook and create a new section with the same name as the channel. Then click "Save".
Rename the tab to "Notes".
Now we have a section for the service in the team's notebook.
That's it for now. In an upcoming blog post, I will team up with a very good colleague to show how to automate the creation of a Governance team and also automate its configuration in a smart way that saves a lot of time and minimizes manual work. Keep up to date here in the Microsoft Tech Community as well as on my blog so you don't miss it.
08-25-2019 12:25 AM
08-25-2019 11:41 PM - edited 08-25-2019 11:42 PM
Brilliant @Magnus Goksøyr
08-26-2019 12:00 AM