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- Why does calling does not route using the local voice routing set in operator connect when there are other sites using direct routing in the same tenant?
Roy KuntzMicrosoft
Hi LakGautam - can you provide more clarity upon what you mean by local voice routing set?- Well I am setting up Operator Connect in my test account where I have also Direct Routing employed too at a different location. After setting up, when test user is calling, the caller id shows the earlier Direct Routing setup. I have a seperate Dial Plan as well as Voice Routing policy setup for Direct Routing and the test user is not using them.
- With Operator Connect, there is typically no voice routes defined so all calls will automatically route to the OC provider, except when there is an exact match on a voice route. If so, then that voice route should be used assuming its configured for a Direct Routing voice route.
- Will you be able to please elaborate this? Thanks.
- JohnSteckroth
Community Manager
Welcome to the Microsoft Teams Ask Microsoft Anything for Teams Phone
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- Hello, I am Gautam in Mumbai, India
- I am Michael in London, UK
- Portland, Oregon.
When can we expect pronoun functionality to be added in to Teams (and Office 365 at large)?
- I would very much like an answer to this as well. There are several requests for this over the past year and a half that have been upvoted and received little to no response from Microsoft.
Thanks. This is a known ask and we hope to see it on the Teams Public Roadmap soon. You can find the Teams Public Roadmap here: https://www.microsoft.com/en-us/microsoft-365/roadmap
- "Hope to see it soon" has been the answer from Microsoft for over a year and a half. This isn't an acceptable answer considering the needs of your diverse set of users and the fact that most of your competitor apps have had this feature for quite a while.
Since our users are using the Teams app, I don't want them to install WebEx teams app. I would like a seamless calling experience for WebEx and Teams. When IT rolled out the WebEx soft phone application, I had them hide all the other features such as meetings, chat, groups. This is what the WebEx app looks like for our users. Would like to have users only need to open one application--Teams and the WebEx calling is ready. Now they do calling in WebEx and everything else in Teams--chat, meetings, Teams, file management.
Sean_Gilmour_MSFTHi Susan, Can you provide more details here - we're not entirely sure what you need in this case? Are you asking to be able to hide the Teams calling app from the left rail? Or is it you'd like to be able to use the Teams calling app for WebEx calling? You should be able to hide the calls app the same way chat and channels are hidden. Unfortunately, our calling app isn't open for third parties to use in place of their calling experience so in the case of using WebEx for calling it would be necessary to use their app. Thanks Sean- You answered my question. No I don't want to hide Teams calling. I was wondering if we could configure the calling to be WebEx calling. Our users will have to have the WebEx calling app plus the Teams app. Thanks
Can you go through all of these items:
And give some deeper information, when those will be fixed, and how we could identify if users are facing these issues?
- Thank you for the question - we will need to take these to the larger engineering team and get back to you with a response.
Do you have any estimate when Call Queue services start support the local media optimization as well?
- Thank you for the question - we will need to take these to the larger engineering team and get back to you with a response.
Teams Phones and local media optimization, is that scenario supported?
- Thank you for the question - we will need to take these to the larger engineering team and get back to you with a response.
- Very excited to participate!
- Glad to hear it. Do you have a question for the Teams Phones engineering team?
