Event banner
Event details
Why does calling does not route using the local voice routing set in operator connect when there are other sites using direct routing in the same tenant?
Roy KuntzMicrosoft
Hi LakGautam - can you provide more clarity upon what you mean by local voice routing set?- Well I am setting up Operator Connect in my test account where I have also Direct Routing employed too at a different location. After setting up, when test user is calling, the caller id shows the earlier Direct Routing setup. I have a seperate Dial Plan as well as Voice Routing policy setup for Direct Routing and the test user is not using them.
- With Operator Connect, there is typically no voice routes defined so all calls will automatically route to the OC provider, except when there is an exact match on a voice route. If so, then that voice route should be used assuming its configured for a Direct Routing voice route.
- Will you be able to please elaborate this? Thanks.
- To elaborate, this is a common scenario I see and have configured for my customers. On premises SBC with Direct Routing configured which connects Teams to local PBX. Customers configure a voice route that looks for 4 digit extensions to reach legacy users on the PBX. A voice route is created to look for 4 digit dial patterns and routes them to the SBC. Anything not matching that voice route will use the Operator Connect path for PSTN calls.
