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S-Mania's avatar
S-Mania
Copper Contributor
Apr 25, 2026

Word freezes or crashes when pressing the G key in the file search

When pressing the letter G in the file search on Word, it either just freezes and doesn't respond or crashes immediately. Regardless of whether Word is in Safe Mode or not. It also pops up a "Word couldn't start last time" pop-up when I try to open the app again and asks if I want to open it in Safe Mode. Which, as I said, still has the same problem.

 

As far as I can tell, that's the only issue with Word. Everything else works great so far.

 

This does not happen with other apps like PowerPoint or Excel. I have only recently reinstalled all the apps and it does not seem to have helped.

 

Windows 11 25H2

1 Reply

  • Hi,

    You start Word, you press Ctrl + F12, Word then navigates to the default open/save folder? When typing a "G" into the "File name" box, Word crashes? Not problem with other letters?