Forum Discussion
Word freezes or crashes when pressing the G key in the file search
Hi Charles. It does not come up with any error message, it just either crashes immediately or freezes for a while and then crashes. The only message I've seen is when I try to reopen the app, it says: "Word couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode?". No options for "Repair Now". Safe mode also has the same problem, as I said. I definitely have a valid license and it is linked properly.
I've already tried uninstalling and reinstalling fresh, but I'll try the Online Repair you suggested and see if that works.
I agree that the file search under File this is superior to the File Explorer you get with Shift F+12. I am not seeing the problem with searching for G or R.
I am curious as to which version of Word you are using. I am using Microsoft 365 Family version 2604. My menu looks a bit different with more options on the right side:
How are you getting to that screen? What series of mouse movements/keystrokes?
In the meantime consider setting your options to not display Backstage when using Ctrl+O but rather go to the File Explorer dialog.
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This is a user-to-user support forum.
Microsoft is not hearing about your problems from what you post here. You are discussing a problem with your fellow users here. We can give good advice about how to work with Word as it is and give suggestions for making it work properly.
Designers and their supervisors do see feedback. (You will almost certainly not get a direct response to that feedback but they do see it.)
Here is more about that:
I suggest using the public feedback portal so other users can see your feedback, comment and vote. If you want, you can post the URL of your feedback with your question here to lead others with the same problem to your feedback. Be the “squeaky wheel” that gets fixed!