Second-hand laptop stuck in previous owner's Windows Autopilot tenant – how to reach human support?

Hi,

I'm trying to find the correct human Microsoft support team for Windows Autopilot deregistration.

I own a second-hand Lenovo ThinkPad X1 Yoga Gen 6 which I purchased on eBay on August 6, 2023. I used Linux on it for the last few years, so I only discovered the problem now after installing Windows 11 Pro.

During OOBE, the laptop downloads an Autopilot profile belonging to a previous organization and forces organizational enrollment.

Autopilot diagnostics confirm:

• CloudAssignedForcedEnrollment = 1
• IsForcedEnrollmentEnabled = 1
• DeploymentProfileName = CSE Autopilot Pilot

I have no relationship with the previous organization and no access to its tenant. The eBay seller is no longer active.

I contacted regular Microsoft Windows Support. I provided:

• eBay purchase/order confirmation
• signed bank transaction
• device serial number
• screenshots
• Autopilot.cab diagnostics

Support acknowledged that I own the device and that I cannot remove the registration myself. However, instead of escalating the case, they repeatedly directed me to Autopilot deployment documentation, Feedback Hub and Tech Community.

Microsoft's documentation says that a device permanently leaving an organization should be deregistered from Windows Autopilot. I have also found Microsoft Q&A cases suggesting that Commercial/Intune Support can review inaccessible-tenant deregistration cases after proof of ownership has been verified.

My question is simply: how can a private end user actually reach a human Microsoft Intune/Autopilot support engineer who can review and escalate this?

I do not have an Intune tenant or access to the previous organization's tenant, so I cannot open a support request from their Intune Admin Center.

I am not asking for a way to bypass Autopilot. I am asking for the legitimate device ownership to be reviewed and the stale Autopilot registration to be removed from Microsoft's service.

If anyone from Microsoft can provide the correct support route or escalate this internally, I would greatly appreciate it.