Forum Discussion
Sync Problems
We are seeing all sorts of sync issues, between mobile, web and Outlook. Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different. Anyone else seeing this?
Same account, different browsers, lists not in sync
59 Replies
I am an iPhone and Mac user...using the app on my phone and web-based format on my computer. I am having two frustrating issues. 1) They are not syncing on a regular basis. 2) My recurring tasks are not populating after I have marked them as complete. It appears I'm not alone! Thanks.
Hi JoeytheGorilla and Deleted would you two mind getting in touch directly from the in-app contact form on iOS (tap your username to open Settings > Get support > Contact us)? Then we'll be able to take a closer look at the issue, thanks!
- I had this same problem the other day, but then I updated the app on my iPhone and it worked just fine after that.
- Have same issue. Web and mobile are showing different lists.
This is happening for me as well. Right now I am heavily using my to do list but I am only able to use it from my main work computer on chrome. All other devices and web browsers end up creating their own list. Currently I have 3 or 4 lists because I did not recognize they were not syncing at first all under my work account.
- I just started using To-Do yesterday and have already noticed this happening a few times....as you said restarting the iPhone app does the job for now but hopefully resolved in a future update.
Yes, I've been having sync issues between the Microsoft Windows 10 app and iPhone X app for several months.
Yes, I'm having this problem too. The Microsoft tech forwarded me this thread as a flagged known issue. Have you had any resolution yet?
I spent a huge amount of time migrating everything over to To-Do and now it's unusable because my the lists are not updating between devices. Very frustrating.
We did have to add "Microsoft To-Do*" and "GriffinRestClient*" to our EWS allow list. That resolved a lot of users however we still have some users who tasks are not syncing, and also just using different browsers where lists/tasks are completely different. I'm using the To-Do in app support now and it seems there's another problem which we are still going back and forth on.
- Timo Yates
Microsoft
Hi Ros,
We recommended Erin among others follow the advice in this support article and it appears to have solved the issue for most folks. Let me know how you fare.
Best,
Timo
Timo Yates "No such FAQ found."
- Timo Yates
We can be most helpful if you contact our support team via the in-app option found in the settings. For the web app, you can click "Copy Session ID" found in the To-Do settings page and paste it in a support ticket, which you can open here: https://todosupport.helpshift.com/a/microsoft-to-do/?p=web&contact=1
Best wishes,
Timo
- Timo, I did that but I seemed to be much more proficient with To Do than the rep. She gave up and told me to post something here. I’ve had all the same sync issues others listed here. It started earlier this week and To Do is now a mess. Tasks sort themselves, disappear, reappear. It’s tough to use an app that is a disaster and you can’t trust. Is this issue being looked into?
Thanks, I opened a Premier Support ticket Jan 1 and haven't gotten very far. I also submitted a Chat through the Support option in To-Do. I actually just checked the status of that and got a reply today that it could be related to "Accessing oData". I will follow-up on that. I don't know if that explains why it would not be working for iOS users but working fine for Android users.
Not only are my tasks not sync'ing between Outlook and the iOS app, but when I mark a recurring task complete in the iOS app, it also marks the next iteration complete. Outlook then appears to create two tasks based off of the completed task. For instance, if I have a daily recurring task called "Run Reports", and mark "Run Reports" complete for today in the iOS app, it will mark today's task complete, create the task for tomorrow and also mark that one complete. Then in Outlook, today's task is marked complete, and two tasks are created for tomorrow - one recurring and one not.
- Timo Yates
Hi Trent,
Thanks for explaining the recurrence issues you're experiencing. I looked into our backlog and confirmed this is a know issue on iOS and will be addressed soon. Thanks for your patience in the meantime.
Best wishes,
Timo
- That's odd. Is it affecting multiple users?
Also what do you see under Tasks in Outlook (desktop)? As that is the actual repository of tasks in To-Do.Yes, affecting multiple users. In my Outlook (desktop) app I don't see any of my recent lists. There are three lists that I created about a week and half ago that are in there though.
