Forum Discussion

escupham's avatar
escupham
Iron Contributor
Jan 19, 2018

Sync Problems

We are seeing all sorts of sync issues, between mobile, web and Outlook.  Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different.  Anyone else seeing th...
Ros Nealon-Cook's avatar
Ros Nealon-Cook
Copper Contributor
Mar 04, 2018

Yes, I'm having this problem too.  The Microsoft tech forwarded me this thread as a flagged known issue.  Have you had any resolution yet?  

I spent a huge amount of time migrating everything over to To-Do and now it's unusable because my the lists are not updating between devices.  Very frustrating.

 

Timo Yates's avatar
Timo Yates
Icon for Microsoft rankMicrosoft
Mar 05, 2018

Hi Ros,

 

We recommended Erin among others follow the advice in this support article and it appears to have solved the issue for most folks. Let me know how you fare.

 

Best,

Timo

  • Chpappa's avatar
    Chpappa
    Copper Contributor
    Feb 11, 2019

    This is all I see in the link you posted:

     

    {"type":"moby.core.exceptions/authorization-required","status":403,"msg":"You are not allowed to do this, view","data":{"action":"view","reason":"FAQ is not published"}}

    What am I suppose to do with this bit of code? 

    • Keturah Cummings's avatar
      Keturah Cummings
      Former Employee
      Feb 13, 2019

      Hi all,

      Many apologies for the sync issues. If it's not too much trouble, would you mind getting in touch with our support team using the in-app contact form on iOS (tap your username to open Settings > Get support > Contact us)? Then we'll be able to take a closer look. 

  • ssmith2112's avatar
    ssmith2112
    Copper Contributor
    Feb 04, 2019

    The link in the support article appears to be broken? Experiencing sync issues between my Windows10 laptop and my iPhone for the first time after a year of using the MS Todo app.

    • ssmith2112's avatar
      ssmith2112
      Copper Contributor
      Feb 04, 2019
      Fixed it by closing and reopening the iPhone app. Then the laptop version was up-to-date.
  • Ros Nealon-Cook's avatar
    Ros Nealon-Cook
    Copper Contributor
    Mar 05, 2018

    For me, the sync was working fine on all 3 platforms for a week or so before things got muddled.  Was that the case for yours too Erin?

    Also, got an "Unable to sync" error on the Windows app and that doesn't seem to be repairable.

    Outlook tasks and the online (portal) version of to-do are still aligned, it's the local apps (both Windows and iStuff) that aren't syncing .. although they were for a while.

     

     

    • Tech Franz's avatar
      Tech Franz
      Copper Contributor
      Aug 10, 2018

      I am experiencing the same issue. Lots of lists in the App but none showing Online. The sync button does nothing.

      If I create a list online it sync down. Lists create in the Windows Store App do not sync up.

      • David Carr's avatar
        David Carr
        Copper Contributor
        Aug 10, 2018
        I’ve found when adding tasks on the website the iOS app does not update until it’s closed and re-opened

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