Forum Discussion
Sync Problems
We are seeing all sorts of sync issues, between mobile, web and Outlook. Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different. Anyone else seeing th...
Timo Yates
Microsoft
MicrosoftWe can be most helpful if you contact our support team via the in-app option found in the settings. For the web app, you can click "Copy Session ID" found in the To-Do settings page and paste it in a support ticket, which you can open here: https://todosupport.helpshift.com/a/microsoft-to-do/?p=web&contact=1
Best wishes,
Timo
- Timo, I did that but I seemed to be much more proficient with To Do than the rep. She gave up and told me to post something here. I’ve had all the same sync issues others listed here. It started earlier this week and To Do is now a mess. Tasks sort themselves, disappear, reappear. It’s tough to use an app that is a disaster and you can’t trust. Is this issue being looked into?
Thanks, I opened a Premier Support ticket Jan 1 and haven't gotten very far. I also submitted a Chat through the Support option in To-Do. I actually just checked the status of that and got a reply today that it could be related to "Accessing oData". I will follow-up on that. I don't know if that explains why it would not be working for iOS users but working fine for Android users.
