Forum Discussion

escupham's avatar
escupham
Iron Contributor
Jan 19, 2018

Sync Problems

We are seeing all sorts of sync issues, between mobile, web and Outlook.  Even if I open To-Do from exact same accounts but different browsers, the Lists are totally different.  Anyone else seeing th...
Ros Nealon-Cook's avatar
Ros Nealon-Cook
Copper Contributor
Mar 04, 2018

Yes, I'm having this problem too.  The Microsoft tech forwarded me this thread as a flagged known issue.  Have you had any resolution yet?  

I spent a huge amount of time migrating everything over to To-Do and now it's unusable because my the lists are not updating between devices.  Very frustrating.

 

  • escupham's avatar
    escupham
    Iron Contributor
    Mar 05, 2018

    We did have to add "Microsoft To-Do*" and "GriffinRestClient*" to our EWS allow list.  That resolved a lot of users however we still have some users who tasks are not syncing, and also just using different browsers where lists/tasks are completely different.  I'm using the To-Do in app support now and it seems there's another problem which we are still going back and forth on.

  • Timo Yates's avatar
    Timo Yates
    Icon for Microsoft rankMicrosoft
    Mar 05, 2018

    Hi Ros,

     

    We recommended Erin among others follow the advice in this support article and it appears to have solved the issue for most folks. Let me know how you fare.

     

    Best,

    Timo

    • Chpappa's avatar
      Chpappa
      Copper Contributor
      Feb 11, 2019

      This is all I see in the link you posted:

       

      {"type":"moby.core.exceptions/authorization-required","status":403,"msg":"You are not allowed to do this, view","data":{"action":"view","reason":"FAQ is not published"}}

      What am I suppose to do with this bit of code? 

      • Keturah Cummings's avatar
        Keturah Cummings
        Former Employee
        Feb 13, 2019

        Hi all,

        Many apologies for the sync issues. If it's not too much trouble, would you mind getting in touch with our support team using the in-app contact form on iOS (tap your username to open Settings > Get support > Contact us)? Then we'll be able to take a closer look. 

    • ssmith2112's avatar
      ssmith2112
      Copper Contributor
      Feb 04, 2019

      The link in the support article appears to be broken? Experiencing sync issues between my Windows10 laptop and my iPhone for the first time after a year of using the MS Todo app.

      • ssmith2112's avatar
        ssmith2112
        Copper Contributor
        Feb 04, 2019
        Fixed it by closing and reopening the iPhone app. Then the laptop version was up-to-date.

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