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Timothy Kozak's avatar
Timothy Kozak
Copper Contributor
Sep 21, 2017
Solved

Can't load PDF via OneDrive - Hangs on 'Downloading...'

Hey, having some trouble loading PDF's in the latest version of OneDrive (17.25) for the Surface Hub - just hangs with the spinning dot circle reading 'Downloading...', and am not prompted to open in any application (we use Drawboard, however not even Edge loads to preview). Anybody else encountering the same issue? Tried escalating it with Microsoft and not having much luck.

 

Have put the device on both the fast and slow ring of Windows Insiders with similarly no luck.  If we copy the PDF onto a USB it loads fine - seems to be confined to OneDrive.  We are now running the latest CU (2017-09) yet the issue persists.

  • Daniel Hudson's avatar
    Daniel Hudson
    Jul 16, 2018

    Hi All

    Great news, it's (finally) been fixed! Make sure you're running OneDrive version 17.30.2.0 or above and you should once again be able to open PDF's and other file types in the file previewer.

    Thanks
    Dan

     

    Edit: Just want to give a massive shout out to the OneDrive team and Steve Briley from the Premier Support team for sticking with me on this one for the last 10 months to finally get a fix in place. Took a while but we got there in the end!

22 Replies

  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Sep 27, 2017
    Hi Timothy

    I've just had the following response from one of the Surface Hub Support Engineers (thanks Steve!):

    "The symptoms you are reporting are actually due to a bug that has been identified and that is being worked on by our development team. We do not yet have an ETA, however I will place your case in Pending status and will let you know as soon as have an ETA for a fix.

    As a workaround, you should be able to open OneDrive for Business via the Edge browser to access the PDF files with no issue."

    So the product group are aware and working on a fix. When I get an ETA I'll post that here too.

    Thanks
    Dan
    • Daniel Hudson's avatar
      Daniel Hudson
      Iron Contributor
      Oct 13, 2017
      Quick update as promised. MS released an app update last week to iOS and Android to fix a similar problem, so I expect a fix to have gone to Windows 10 platforms too.

      I'm back in Monday so will check the app version and test again.
      • Timothy Kozak's avatar
        Timothy Kozak
        Copper Contributor
        Oct 15, 2017

        Still seems the same on 17.26 for me - any luck?

        Really starting to a show stopper... we more or less deal exclusively in PDF's and Word documents.  Only getting half the functionality.

  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Sep 27, 2017
    Hi Timothy

    Yup, same behaviour here. Tried opening a PDF from OneDrive, it sits on downloading... then asks for an internet connection.

    Surface Hub is on 10.0.15063.608 (Windows 10 1703 17-09 CU)
    OneDrive app is 17.25.1.0

    I'll raise a ticket with premier support.

    D
  • Daniel Hudson's avatar
    Daniel Hudson
    Iron Contributor
    Sep 25, 2017
    Hi Timothy

    I'm back in the office tomorrow so I'll give this a test for you and let you know what I see.

    Thanks
    Dan

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