Forum Discussion

Copper Contributor

Sep 21, 2017

Solved

Can't load PDF via OneDrive - Hangs on 'Downloading...'

Hey, having some trouble loading PDF's in the latest version of OneDrive (17.25) for the Surface Hub - just hangs with the spinning dot circle reading 'Downloading...', and am not prompted to open in...

Daniel Hudson
Jul 16, 2018
Hi All

Great news, it's (finally) been fixed! Make sure you're running OneDrive version 17.30.2.0 or above and you should once again be able to open PDF's and other file types in the file previewer.

Thanks
Dan

Edit: Just want to give a massive shout out to the OneDrive team and Steve Briley from the Premier Support team for sticking with me on this one for the last 10 months to finally get a fix in place. Took a while but we got there in the end!

Danny Graham

Copper Contributor

Jun 04, 2018

Hi Dan,

I was just wondering if you ever heard anything back from your support case on this?

I've just come across the same issue myself and put in a ticket for it.

Cheers

Danny

Daniel Hudson

Iron Contributor

Jul 16, 2018

Hi All

Great news, it's (finally) been fixed! Make sure you're running OneDrive version 17.30.2.0 or above and you should once again be able to open PDF's and other file types in the file previewer.

Thanks
Dan

Edit: Just want to give a massive shout out to the OneDrive team and Steve Briley from the Premier Support team for sticking with me on this one for the last 10 months to finally get a fix in place. Took a while but we got there in the end!

Daniel Hudson
Iron Contributor
Oct 30, 2018
Hi Katie

Just tested this yesterday and found no issue myself. Is your Surface Hub up to date with all apps up to date from the Microsoft Store too?
katie atkins
Copper Contributor
Oct 22, 2018
HI everyone,
I am unable to download photos and PDF files the last few days. Has anyone else had issues? Needing to be efficient for my business so need it fixed! Any simple solutions I should know about? Not a techy really! Kate