Forum Discussion

Copper Contributor

Sep 21, 2017

Solved

Can't load PDF via OneDrive - Hangs on 'Downloading...'

Hey, having some trouble loading PDF's in the latest version of OneDrive (17.25) for the Surface Hub - just hangs with the spinning dot circle reading 'Downloading...', and am not prompted to open in...

Daniel Hudson
Jul 16, 2018
Hi All

Great news, it's (finally) been fixed! Make sure you're running OneDrive version 17.30.2.0 or above and you should once again be able to open PDF's and other file types in the file previewer.

Thanks
Dan

Edit: Just want to give a massive shout out to the OneDrive team and Steve Briley from the Premier Support team for sticking with me on this one for the last 10 months to finally get a fix in place. Took a while but we got there in the end!

Daniel Hudson

Iron Contributor

Oct 13, 2017

Quick update as promised. MS released an app update last week to iOS and Android to fix a similar problem, so I expect a fix to have gone to Windows 10 platforms too.

I'm back in Monday so will check the app version and test again.

Timothy Kozak

Copper Contributor

Oct 15, 2017

Still seems the same on 17.26 for me - any luck?

Really starting to a show stopper... we more or less deal exclusively in PDF's and Word documents. Only getting half the functionality.

Daniel Hudson
Iron Contributor
Nov 15, 2017
Hi Timothy

Looks like this may have been fixed. November CU is out and just spotted this:

Addressed issue where the PDF download progress bar stops when opening a PDF file from a cloud-backed web services site.
As my test Hub is now on the Insider Fast Ring, and my other Hubs in the UK won't get it for 7 days, I'll have to wait a week before I can test myself.
- Aaron Brooks
  Copper Contributor
  Dec 02, 2017
  We're still experiencing this.
  - Daniel Hudson
    Iron Contributor
    Dec 11, 2017
    I've tested this again on our Surface Hubs and we are still experiencing the same issue. I've reported back to Premier Support who are continuing to look into this with the product groups.
Daniel Hudson
Iron Contributor
Oct 17, 2017
Latest I've now heard is this is looking likely to be included in the November CU for Windows 10 Team, which suggests this may not be a OneDrive app issue but an issue with Windows 10 Team itself.