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Can't load PDF via OneDrive - Hangs on 'Downloading...'
Hey, having some trouble loading PDF's in the latest version of OneDrive (17.25) for the Surface Hub - just hangs with the spinning dot circle reading 'Downloading...', and am not prompted to open in...
Hi All
Great news, it's (finally) been fixed! Make sure you're running OneDrive version 17.30.2.0 or above and you should once again be able to open PDF's and other file types in the file previewer.
Thanks
DanEdit: Just want to give a massive shout out to the OneDrive team and Steve Briley from the Premier Support team for sticking with me on this one for the last 10 months to finally get a fix in place. Took a while but we got there in the end!
Hi Timothy
I've just had the following response from one of the Surface Hub Support Engineers (thanks Steve!):
"The symptoms you are reporting are actually due to a bug that has been identified and that is being worked on by our development team. We do not yet have an ETA, however I will place your case in Pending status and will let you know as soon as have an ETA for a fix.
As a workaround, you should be able to open OneDrive for Business via the Edge browser to access the PDF files with no issue."
So the product group are aware and working on a fix. When I get an ETA I'll post that here too.
Thanks
Dan
I've just had the following response from one of the Surface Hub Support Engineers (thanks Steve!):
"The symptoms you are reporting are actually due to a bug that has been identified and that is being worked on by our development team. We do not yet have an ETA, however I will place your case in Pending status and will let you know as soon as have an ETA for a fix.
As a workaround, you should be able to open OneDrive for Business via the Edge browser to access the PDF files with no issue."
So the product group are aware and working on a fix. When I get an ETA I'll post that here too.
Thanks
Dan
Quick update as promised. MS released an app update last week to iOS and Android to fix a similar problem, so I expect a fix to have gone to Windows 10 platforms too.
I'm back in Monday so will check the app version and test again.
I'm back in Monday so will check the app version and test again.