Forum Discussion
Multiple chats sessions with same contact in S4B window ?
I see multiple instances of chats with the same contact. This is really cluttering up my Skype for Business app window in both my mobile iOS and my desktop app.
Example:
Chat session with Joe at 10:00 for 10 minutes
Chat session with Joe again at 14:00 for 15 minutes
Now I see two separate chat streams with the same contact. Why isn't this singular? If I have a chat session with Joe and i do not actively remove/delete that chat session, shouldn't it just continue the next time one of us write?
Is this by design? Do I need to adjust something in Skype for Business Admin on 365?
I am using latest builds . iOS Version 6.11.1.310 and Mac OSX 16.2.156
Please help, this is sure to cause complaints amongst staff and I expect will introduce user acceptance numbers to drop. Especially if this is to be compard to WhatsApp, or any attempt to replace WhatsApp.
Cheers p
192 Replies
- Hm, it's summer now :o) However, my guess is that it will take at least another 6 months until the feature will be available on-prem.
Guys, don't be in a hurry, the windows users waiting for this feature since years.. :)
Hi all,
I am checking with our Engineering team to see where we are with this work and whether we have a release schedule identified. Sit tight and I will circle back when I have an update.
Thanks!
Nick
Hi Peter,
Thank you for your feedback - we have seen and heard this feedback from many customers; it is an experience that we would like to improve. As an explanation, you see this behavior because each conversation in Skype for Business is session based.
Toward the goal of improving the experience, we are looking to group 1:1 conversations together. This update should be released sometime in Summer 2017.
Thanks!
Nick
Nick Suter it’s been like 2 years since the promise to address this. Any update on this please?
Psined They announced previously in this thread that they are not going to fix it. Move to Microsoft Teams or Slack.
Still not fixed and it is 2019...
Regular skype maintains chat threads without it creating multiple instances of itself.
I greatly dislike having to use skype for business. Skype (regular) is a useful IM and meeting tool. Skype for business is not. Why such a stark and massive difference in things that are ostensibly named the same?
Give it up people. Just go with Teams and end your pain and suffering!
It is now Summer 2018 and this has not been addressed. Reading the thread I saw that it was expected to be updated Summer 2017. My global organization has just moved to Office 365. This switch from Skype for Desktop to Skype for Business is painful.
- This is why my company stopped using sfb.
We tried team, but no notofication on channel, we stopped also. I have the same frustration. We recently transitioned from Skype to S4B and I hate the fact that it creates a separate chat for each tiny conversation instead of keeping one long running chat like the non-business Skype does. It's really annoying.
I know we're not the only people with this same complaint.......... Please fix this M$
I have same question/frustration. I work a large, global company so am constantly chatting with co-workers. My chat window is so long now, with all these conversations listed separately, that it scrolls forever and I'm missing important IMs. (And when I delete the old discussions, they somehow re-populate in the chat window again.)
Desperately looking for a solution.
Hi Christine,
I agree, this is becoming an issue. The whole point of unified messaging through Skype for Business is to provide singular experience for chats/IM's. This will be especially important if people start sharing files.Microsoft or MVP, any solutions here?
Best, P
