Forum Discussion
Ability to ignore a call from a Call Queue
Is it possible to ignore a call that comes in on a call queue? We have a call queue setup and the only option when the notificiation comes us is to answer. This makes it kind of annoying if you are already on a call because it just keeps ringing or you accidentally answer it and then it puts your current call on hold.
8 Replies
Bump, we have this issue. Disabling the sound works but the second call keeps popping up.
Yeah, this definitely needs some attention from the developers.
As a workaround, you can set your SfB status to "Do not disturb", or remove yourself from the queue at http://aka.ms/cqsettings (if that option is enabled on the queue).
Finally have a solution after months of struggling to no avail:
Go to the individual computers skype for business settings -> Ringtones & Sounds -> Sound Settings -> Scroll down and disable "Second Incoming Call"
- Bump. Is there an update to this? This is a show stopper. We deployed call queues and when you are already on a call, having it ring again in your ear just doesn't work.
- Any update on this? Having the same issue.
What? This doesn't seem right. This isn't how a call queue should work. In essence, it should act like a call center function where each person that is part of the "queue" is an agent. Theh person is either available or unavailable to take a call. Sounds like it is acting like a hunt/ring group and it just sending calls to people who are not available and it starts to ring on your second appearance line? If you are not available, the call should sit in the queue and wait for the next "agent" to become available, then it transfers the call to that extension.
From a 3rd party hosted solution I'm looking at that runs a Skype for business setup. I asked about this functiona and they made it sound like if a call comes into a queue, and the person is on the phone already, it just keeps them in the queue with onhold music, or replays the options for them until somebody is available, meaning off the phone. Then the call is transferred to them. It doesn't start ringing another line on that person's phone then go back to the queue is no answer.If so, I can see where you would be annoyed beyond belief watching calls constantly ring your phone while you are not available,
Maybe somebody can explain this function better?I'm going to ask my 3rd party hosting vendor to demo this for me and see how it acts by early next week. I will report back the exact function on how this works for their Skype setup. If it really acts like your are describing, maybe Skype just isn't going to be for us until people get this working as it has for decades on regular PBXs and call center/queuing functions.
Thanks
