Ability to ignore a call from a Call Queue

What? This doesn't seem right.  This isn't how a call queue should work. In essence, it should act like a call center function where each person that is part of the "queue" is an agent.  Theh person is either available or unavailable to take a call.  Sounds like it is acting like a hunt/ring group and it just sending calls to people who are not available and it starts to ring on your second appearance line? If you are not available, the call should sit in the queue and wait for the next "agent" to become available, then it transfers the call to that extension.

From a 3rd party hosted solution I'm looking at that runs a Skype for business setup.  I asked about this functiona and they made it sound like if a call comes into a queue, and the person is on the phone already, it just keeps them in the queue with onhold music, or replays the options for them until somebody is available, meaning off the phone.  Then the call is transferred to them.  It doesn't start ringing another line on that person's phone then go back to the queue is no answer.

If so, I can see where you would be annoyed beyond belief watching calls constantly ring your phone while you are not available,

Maybe somebody can explain this function better?

I'm going to ask my 3rd party hosting vendor to demo this for me and see how it acts by early next week.  I will report back the exact function on how this works for their Skype setup.  If it really acts like your are describing, maybe Skype just isn't going to be for us until people get this working as it has for decades on regular PBXs and call center/queuing functions.

Thanks